Door Technician

**Who We Are**

**SUMMARY**

Reporting to the manager/supervisor, the **Door Technician **is responsible for performing maintenance, routine and on-demand services, including installing, adjusting, repairing doors and door hardware, and opening locks. The incumbent will also be required to perform other general trade duties as directed. The Door Technician is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

**At this position level**:

- Maintains facility doors, door hardware, and functionality for various modes of operation (i.e. panic hardware, accessibility buttons, security card swipes, etc.)
- Specialized door and/or door security systems certification(s)

**KEY DUTIES & RESPONSIBILITIES**
- Support and demonstrate BGIS Core Values (Unwavering Integrity, Passion for Innovation, Living Sustainability, Delivering Memorable Customer Experiences, Relentlessly Building Team Member Engagement)
- Performs regular facility maintenance and inspection
- Provides observations about facility, grounds and non-technical component conditions and deficiencies, and provides suggestions for enhancements and repair
- Responds to routine and on-demand service requests
- Performs maintenance on non-technical components within the facility
- Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
- Receives, tracks, monitors and reports status of maintenance work within service maintenance management database. Initiates documents to obtain formal approval of work required
- Assists in the implementation of preventative maintenance program. Ensures that deficiencies are identified, recorded and escalated, and that related documentation is maintained
- Participates in and assists with facility-related projects
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements
- Maintains all assigned tools and parts inventory and arranges for repair and replacement where required
- Assist peers, team members, and others as needed; respectfully request assistance of others where necessary
- Assists in enhancing customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered
- Respect the rights of the patient/client and their families in reference to confidentiality, privacy, beliefs and values
- Participate in change by adapting and contributing new knowledge and skills in their area of expertise
- Remain flexible, open and positive in the face of changing needs and demands
- Learn to perform tasks through on the job training, mentoring or coaching
- Stay aware of current best practice developments and trends in all relevant technical/professional aspects of the role
- Decide when outside/additional resources need to be contacted and determine if work is within BGIS contractual scope

**Other duties as assigned.**

**Work requirements**
- Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
- Must be willing to wear personal protective equipment

**KNOWLEDGE & SKILLS**
- 3 - 5 years of doors/door hardware/door security systems operations and maintenance work experience
- High school diploma. Some trades-related training preferred (doors/door hardware/door security systems related courses)
- Ability to properly execute processes and practices relating to doors/door hardware/door security systems operation and maintenance
- Ability to provide observation about facility conditions and deficiencies, and to provide suggestions for enhancements
- Possess a strong environmental, health and safety mindset. Ability to perform work in a safe manner
- Strong client-service orientation along with a high sense of urgency
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
- Working knowledge of automatic doors (sliding and swing) and the ability to troubleshoot and isolate problems that may arise
- Ability to read electrical schematics to understand the operation of automatic doors, electronic door security measures and their integration with respective software
- Ability to work effectively within a multi-disciplinary team

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential com