Guest Service Agent
24 hours ago
Responsibilities: The following is a Seasonal only position.
- Greet guests as they arrive and during their stay
- Check guests in and out of the hotel
- Ask for identification and ensure that the provided credentials are accurate
- Operate hotel switchboard, take calls and provide information and transfer calls
- Provide guests with room keys
- Answer questions regarding the hotel’s services, charges, and travel directions
- Provide guests with directions around the hotel
- Balance the end of the shift
- Tidy Lobby plus **other side duties**:
- Run night audit and balance all reports
- Prepare housekeeping reports for the following day
- Prepare and set up breakfast items in Breakfast Room
- Able to work alone and handle guest complaints or issues
**QUALIFICATIONS and Experience**:
- Warm and caring personality; previous customer service experience is an asset
- Ability to anticipate and focus attention on guest needs, being professional and welcoming
- Attention to Detail.
- Excellent written and verbal communication skills
- Ability to handle stressful situations in a calm, professional manner
- Strong computer skills
- Currently Eligible to work in Canada
- **MUST be Bondable**:
- This position requires availability to work a variety of shifts **11 pm - 7 am shifts, 7 am to 3 pm, **and **3 pm - 11 pm shifts based on the preset schedule.**:
- **If requested, must be able to supply a background check.**
**Job Types**: Part-time, Seasonal
Contract length: 4 months
Part-time hours: 16 per week
**Salary**: From $16.00 per hour
Schedule:
- 8 hour shift
Application question(s):
- Do you currently reside in or near Hinton?
- Are you available to work a variety of shifts including weekends?
**Language**:
- English (required)
Work Location: In person
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