Area Manager

***AREA MANAGER - FRANCHISE STORES (Greater Toronto Area)**We are looking for our next Area Manager. Could it be you?

As the GTA Area Manager, reporting into the Regional Lead of Store Operations you will be responsible for a region comprised of 30 M&M Food Market Franchise Store locations. You will act as the liaison between Head Office and stores, working alongside Franchise Partners to develop the capabilities to deliver results within their stores. This role is accountable for key financial and performance indicators within his/her region. These KPIs include, but are not limited to Sales Budgets, SSSG, EBITDA, Scorecards, CTER audits and Meal Advisor engagement. The Area Manager audits and inspects the stores to ensure adherence to brand standards and develops action plans in partnership with the Franchise Partner to improve operational performance.

Need more details? Keep reading

**In this role you will have a variety of responsibilities, including**:**

**Customer Experience**:**
- Establish and build a trusting relationship with Franchise Partners and employees by conducting valuable, purpose-driven store visits with operational intensity to improve business results.
- Conduct Store Consultation Reviews (SCR), based on the frequency as outlined in the annual plans. Key areas of focus include measuring the brand standards, a full review of our National Program implementation/execution and an overall view of the customer experience/feedback at the stores.
- Observe, assess and score the store based on the pre-set brand standard audit.
- Communicate and share brand standards and available resources that assist the Franchise Partners to remedy the gaps.
- Identify gaps and opportunities to determine root causes in operating standards and overall customer satisfaction; share the results with the Franchise Partners.
- Coach and train Franchise Partners on solutions to identified gaps (hourly training tools, coach and council forms, Customer Experience Map training and The Menu).
- Prepare for store visits by being knowledgeable about the stores’ financial performance, results from previous store audits, in play action plan progress, i.e. Scorecard metrics, past SCR results. Flag any ongoing actions that have not been addressed.
- Lead all areas of new store openings and assist in ensuring new stores reach their business goals.
- Visit stores as required by the stores’ segmentation model.
- Communicate and influence store level buy-in of corporate marketing plans and programs; initiate where required, local store marketing.

**Store Profitability**
- Establish clear business goals and financial targets with Franchise Partners.
- Suggest operational improvements that drive same store sales growth or reduce costs for the Franchise Partners.
- Identify opportunities and best practices to improve profitability of stores (both Franchise and Corporate).
- Conduct quarterly business reviews with Franchise Partners.

**Coaching & Development of Others - Associate Engagement**
- Coach Franchise Partners to provide developmental feedback to increase leadership capability within their stores.

So, are you our next Area Manager? You could be if you have,
- 2-4 years as a **multi-unit manager** is a requirement.
- Experience in a Franchise system is considered a strong asset.
- Post-Secondary education is preferred.
- Experience in Operations is an asset.
- Key Account Management is an asset.
- Strong communication and conflict management skills are required, as well as the ability to influence others.
- Ability to meet the physical requirements of the position, which include lifting up to 40lbs, standing, walking.
- A valid driver’s license and good driving record, as well as a reliable vehicle is required.

**Sounds like you? Click below to apply**
Here are just a few reasons to consider a career with us

**WE HAVE HEART, WE ROCK, WE GROW**

A lot has changed over 40 years of helping customers across Canada, but at the heart of what M&M Food Market does, is our people. Whether shaping the direction of the business from head office or offering customers exceptional service every day in our stores, we are successful because of our amazing team.

We are constantly evolving.
We believe change is a good thing. Whether it’s venturing into new markets or reinventing our current strategies, our passion leads us to new and exciting opportunities that further strengthen our position in the marketplace.

We are recognized for our work.
M&M is a Platinum member of Canada’s 50 Best Managed Companies, having received the award for more than 12 consecutive years.

We put our customers and our employees first.
For a retail chain such as M&M, our success depends on our customers’ satisfaction. From a corporate perspective, we also consider our stores to be our customers and when we work together as a self
- supporting team, we make great things happen.
We strive to be the best.

We are constantly growing and developing