Fleet Coordinator

Reporting to the Manager, Fleet Assets & Maintenance, the Fleet Coordinator is responsible for the coordination of daily activities supporting a range of programs within the Fleet & Equipment Services department. The coordinator leverages departmental technology systems to coordinate services, manage work requests, monitor contractor and vendor performance; and ensure compliance with service agreements and safety standards. This role involves contract administration, maintenance of detailed records and reports, and collaborating with internal and external stakeholders to drive operational efficiency and support the work related to the maintenance of fleet assets and other initiatives.

**KEY RESPONSIBILITIES**:

- Liaises with fleet customers and their requests on a day-to-day basis, supporting ad-hoc repair issues by communicating and documenting issues to the appropriate internal team for timely resolution, and provides updates to customers to support operational planning.
- Reviews and monitors day-to-day contractor and vendor performance and services ensuring compliance with service expectations and contractual obligations
- Liaises with vendors and transacts on contract terms in accordance with Service Level Agreements (SLAs)
- Responsible for contract administration, by coordinating, reviewing and involving appropriate stakeholders with regard to asset-related maintenance and service
- Provides direction to contractors and vendors regarding service agreement expectations, including material selection, inspection requirements, and project execution timelines
- Monitors and reviews contractor health and safety practices through contractor safety management programs, ensuring compliance with legislative regulations.
- Coordinates requirements and activities with internal stakeholders, external consultants, suppliers, and contractors to support fleet-related projects and services
- Provides support in the planning and execution of projects, including reviewing cost estimates, schedules, and performance metrics to ensure alignment with organizational goals
- Prepares and maintains reports, records and documentation pertaining to Fleet programs and/or projects on a scheduled and ad-hoc basis
- Develops and delivers weekly and monthly departmental/divisional reports and presentations, including financial budgets and project status updates,
- Investigates and follows-up on submitted work requests from both internal and external customers, utilizing departmental technology systems (e.g., SAP) for reporting and analytics to review work order submissions on a day-to-day basis to guarantee work orders are closed in a timely manner.
- Performs departmental administration activities as required to manage each program and proactively initiates process improvement initiatives to enhance operational efficiency.
- Utilizes reporting and analytical tools to monitor work order submissions and assess the pace and quality of closures, ensuring efficient workflows and high-service standards.
- Supports Fleet & Equipment Services Team in various asset management activities as required

**REQUIREMENTS**:

- Post-secondary education in Business Administration, Engineering, Automotive Program (e.g., Automotive Technician - Service and Management), or a related field.
- One (1) - Three (3) years of Project Management, Contractor Management, Automotive Customer Service, or Project Coordination experience
- Valid G class drivers’ license
- Hands-on experience with fleet maintenance programs, fleet operations, and/or equipment asset management preferred
- Ability to build strong customer relationships to support short-term problem resolution and long-term operational solutions.
- Advanced Microsoft Office skills (Word, Excel, Project, Visio and PowerPoint) preferred
- Experience using SAP (or any ERP software) preferred
- Previous experience working in a unionized environment is preferred
- Ability to suggest changes or to support new and/or modified processes which contribute to improved productivity and departmental/ divisional performance
- Ability to accept work assignments with a clear understanding of related quality, quantity, cost and performance targets / expectations
- Ability to perform work in a manner that ensures own health and safety and the safety of others
- Ability to act as a safety leader by incorporating sustainable safety and environmental considerations into business decisions and actions
- Experience managing a wide variety of internal and external stakeholders (internal business units, contractors)
- Strong project management and organizational skills, with experience supporting project execution
- Superior verbal and written communication skills, and time management skills paired with strong interpersonal abilities.
- Customer Service skills, communicating project plans to clients, negotiation skills

This is an on-site role with Toronto Hydro and will require Employees to come on-site 5 days a week. You a