Bilingual Portfolio Administrator

2 weeks ago

Burlington, Canada Royal Bank of Canada Full time

**What is the opportunity?**

As a Portfolio Administration Team you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/ advice to other service partners/third parties for more complex issues and escalates when appropriate.

**What will you do?**
- Resolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolution
- Works to identify specific client care problem sources through effective listening, probing and clarifying and refers to appropriate department/functional environment for resolution

**What do you need to succeed?**
- Strong knowledge of Asset, EDGE, T-Value, HP Calculator, MS Office (Excel and Word), ECM, Express OS, CRM
- Strong knowledge of lease, financing and ancillary documentation
- Superior understanding of PPSA laws across the country
- Excellent negotiation skills
- Excellent written and verbal communications
- Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task
- Detail-oriented and able to understand the terms and conditions of the contracts
- Ability to work well within a team and independently
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work

**Job Skills**

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
5575 NORTH SERVICE RD:BURLINGTON

**City**:
Burlington

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
PERSONAL & COMMERCIAL BANKING

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-09-02

**Application Deadline**:
2025-09-16

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Bilingual Portfolio Specialist

    4 weeks ago

    Burlington, Canada RBC Full time

    A leading financial institution is seeking a Portfolio Administration Team member in Burlington to deliver superior client service. The role focuses on resolving complex client inquiries and provides advisory support for various products and services. Candidates must possess strong communication skills, a deep understanding of finance documentation, and be...

  • Bilingual Customer Service Representative

    3 weeks ago

    Burlington, Canada Bilingual Source Full time

    2 days ago Be among the first 25 applicantsThis range is provided by Bilingual Source. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeCA$50,000.00/yr - CA$60,000.00/yrDirect message the job poster from Bilingual SourcePresident of Bilingual Source | Recruitment Principles | Influencing...

  • Bilingual Insurance Administrator

    1 week ago

    Burlington, Canada DLL Full time

    **Our Organization** DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We collaborate with...

  • Bilingual Insurance Administrator

    1 week ago

    Burlington, Canada DLL Full time

    **Bilingual Insurance Administrator** The Bilingual Insurance Administrator is a hybrid (remote and in-office) role that is primarily responsible for administrative functions within the department, including but not limited to the administration of incoming insurance coverage, the support of the CSR phone reps and collectors by assisting with paperwork/forms...

  • Bilingual Lease Portfolio Specialist

    2 weeks ago

    Burlington, Canada RBC Full time

    Bilingual Lease Portfolio Specialist – RBC What is the opportunity? As a Bilingual Lease Portfolio Specialist, you will play a key role in mitigating client, reputational and operational risks related to credit and fulfilment processes for RBC Leasing services. Enhance client experience, support retention, and reduce revenue leakage by providing financial...

  • Portfolio Services Administrator

    2 weeks ago

    Burlington, Canada DLL Full time

    **Portfolio Services Administrator** As a Portfolio Services Administrator, you can expect to work collaboratively with a team of about 4 colleagues on General Ledger (GL) fund management and various reports. You will be ensuring that all lease and loan forms and/or documentation is accurately completed, updated when required, consistent with credit and...

  • bilingual administrative agent

    4 weeks ago

    burlington, Canada Randstad Full time

    Bilingual Administrative Agent, Asset ManagementReady to take on a pivotal role in asset management? We're looking for a detail-oriented and highly organized Bilingual Administrative Agent to join our team in Burlington. You will play a crucial part in supporting our Asset Management Group (AMG) across both Canada and the USA. This is a permanent, full-time...

  • Bilingual Administrative Agent

    6 days ago

    Burlington, Canada Randstad Canada Full time

    Bilingual Administrative Agent, Asset ManagementReady to take on a pivotal role in asset management? We're looking for a detail-oriented and highly organized Bilingual Administrative Agent to join our team in Burlington. You will play a crucial part in supporting our Asset Management Group (AMG) across both Canada and the USA. This is a permanent, full-time...

  • Bilingual Lease Portfolio Specialist

    3 weeks ago

    BURLINGTON, Canada Royal Bank of Canada Full time

    Job Description What is the opportunity? As a Bilingual Lease Portfolio Specialist, you will play a key role in mitigating client, reputational and operational risks related to credit and fulfilment processes, which support RBC Leasing services for vendor and commercial banking relationship clients. You will enhance the client experience, support retention...

  • Bilingual Insurance Administrator

    5 days ago

    Burlington, Canada DLL Group Full time

    DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th. We collaborate with manufacturers, suppliers, and...