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Client Support Worker, Full-time

2 weeks ago

Red Deer, Canada Central Alberta Women's Emergency Shelter Full time

**ROLE**:
The Relief Client Support Worker (CSW) role is central to the client experience at CAWES. The CSW works with the Case Worker to directly coordinate supports and resources for the client.

**Client Support - JOB RESPONSIBILITIES**:

- Working from a trauma-informed, feminist, anti-oppressive framework while utilizing harm-reduction strategies with clients.
- Provide telephone support, assessment and crisis intervention for women seeking assistance. Completing Crisis Call sheets and Violence Assessment forms as required.
- Provide walk-in support, assessment, basic needs, and crisis intervention for women seeking assistance. Completing Walk-In sheets and Violence Assessment forms as required.
- Crisis intervention includes conducting comprehensive safety plans with clients, both formal and informal as needed.
- Completing Intake paperwork and provide shelter tours to new clients as required.
- Provide information and referrals as appropriate.
- Assist clients with storage and retrieval of medications when requested by the client.
- Answer phone lines and direct calls as appropriate.
- Answering, screening, and assessing individuals at the front intercom.
- Ensure and maintain resident confidentiality, communicating the limits of confidentiality during service provision.
- Maintaining accurate files and case notes, demonstrating appropriate, objective, professional standards of documentation in timely manner.
- Conducting an accurate and concise shift change report to oncoming shift.
- Distributing, recording, and replenishing bus tickets for clients as required.
- Assist clients with ordering cabs and providing cab chits as required.
- Packing-up, organizing and moving clients' belongings as required, with proper documentation on the Shed List.
- Contacting past clients regarding mail and belongings to be picked up with appropriate documentation.
- Responsible for keeping crisis desk and offices stocked with all necessary office supplies.
- Refilling the client binders with all necessary papers after departure.
- Keep all PPE, crisis response, first aid kits, and over-the-counter medications stocked, and document completed monthly inspections.
- Updating the day sheet and shift change documents as needed.
- Assist with housekeeping duties as required.
- Assisting clients with donations and basic needs items as required.
- Complying with all policies and procedure of CAWES to ensure the shelter functions smoothly and efficiently.
- Assist with training and mentorship to new staff, providing feedback to leadership team.
- Attends staff meetings as required
- Other duties as required.
- Attend seminars, workshops, and trainings as required.
- Participate in performance plan development and implementation.
- Participate with feedback in surveys and staff meetings to address what is working and what is needed, as needed.

**QUALIFICATIONS**

**Education**:

- Minimum grade 12 diploma.

**Experience**:

- Experience with domestic violence and/or human services field considered an asset

**Certification/Licenses**:

- First Aid Level C with CPR & AED
- ASIST is considered an asset and/or willingness to obtain
- Criminal record with vulnerable sector checks and child intervention records (completed within the last 6 months)

**Competencies**:

- Knowledge of intimate partner violence and family violence.
- Non-judgmental and empathetic
- Confidentiality an absolute requirement
- Must have the ability to work in a high stress and non-structured environment

**Job Types**: Full-Time

**Salary**: starting at $19.00 per hour

**Benefits**:

- Casual dress
- RRSP matching
- paid time off

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Red Deer, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you fully vaccinated against Covid 19?
- Are you willing and able to work night shifts?
- Do you have experience working in the human services sector?

Work Location: In person

**Salary**: From $19.00 per hour

**Benefits**:

- Casual dress
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Red Deer, AB T4N 3R1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Licence/Certification:

- Class 5 Licence (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person