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IT Team Lead

2 weeks ago

Burnaby, Canada Procon Group of Companies Full time

Procon Mining and Tunnelling (Procon) is one of the leading mine development contractors in North America. We are specialized in underground mine development, contract mining, underground excavations, civil tunneling and mining related construction projects. Centered by our people, our company culture is driven on the tenets of integrity, innovation, relationships and performance for our clients, business partners and the communities we work in. As a specialty contractor in a safety-sensitive business, our workforce safety is the foundation for everything we do.

Procon takes pride in our extensive history of successfully partnering with Indigenous communities. We believe in Indigenous partnerships that offer mutually beneficial outcomes through economic benefits and capacity building. Moving beyond compliance, we truly value the experience and knowledge brought to our Indigenous partnerships.

We are looking for a motivated person who is committed to growing their professional career at Procon while gaining valuable knowledge and experience.

**Position Summary**:
Reporting to the IT Manager, the IT Team Lead will be accountable for the Company’s IT Technical Services and Operation functions.

**Responsibilities**:
The IT Team Lead is a key role within Procon and is expected to manage the Company’s technology functions. The role and responsibilities include:

- Oversee day-to-day IT operations
- Maintenance of IT systems, policies, and procedures.
- Ensure security of data and network access while maintaining data integrity
- Deliver ITIL processes for Change/Incident and Problem management
- Manage IT projects assigned by IT Manager
- Help develop IT business continuity / disaster recovery plans
- Work with and manage multiple vendors in an outsourced environment
- Lead an internal support team for Service Desk and Project support. Managing conflict and ensuring the team's processes and tasks are carried out efficiently.
- Assist IT manager and other staff with procurement of necessary materials and equipment
- Assist in maintaining IT budget and strategic planning
- Other duties as assigned by the IT Manager

**Qualifications/Requirements**:

- A minimum of 5 years as IT Team lead or management experience
- Experience in leading a team (internal and external)
- Technical skills including cloud, virtual and on-premises environments
- Familiarity with Network architecture and security best practices
- Diploma or Degree in computer science or combination of experience
- ITIL knowledge, experience and/or IT certifications would be an asset
- Project management experience would be an asset
- Strong analytical and problem-solving skills with good attention to detail
- Comfortable dealing with complexities, and ability to operate in a fast-paced environment
- Able to work flexible schedule changes
- Willingness to travel
- Excellent communication skills, including the ability to translate technical know-how for non-technical staff
- Fluency in oral and written English is a must. Fluency in French is an asset
- For this position, you will be required to undergo a background check

**What we offer**:

- Competitive compensation and benefits package
- Group RRSP
- Flexible work arrangement that includes working partially from home and the office
- Ability to develop your career alongside industry leaders
- Opportunity to create change within the workplace
- A positive and driven work environment
- Transit Accessible and parking available

Diversity, equity, and inclusion is valued at Procon and increasing Indigenous representation within our company’s workforce composition is a priority.

We mine talent and nurture innovation. Our people truly are our strength. At Procon, whether in the field or the office, you’ll be part of a cohesive team and work alongside great people from diverse backgrounds: people who love their work and are inspired to provide solutions to our clients and exceed expectations.