Digital Production Assistant Intern

At Nelson, we’ve been shaping the future of education for children and youth across Canada for over 110 years. As the country’s largest K-12 education content provider, we remain dedicated to our legacy of looking forward, paving the way in creating boundless, accessible, and engaging learning experiences for all.

Our innovative solutions, including Edwin, our digital learning platform, provide curriculum-aligned content that support diverse learning styles while fostering critical thinking, creativity, and lifelong learning. We listen intently to the unique needs of educators, students, and administrators everywhere, and continuously evolve what we do and build to improve their lives daily.

**About the Role**:
The Digital Production Intern will support the Content Services team by assisting with digital production workflows, vendor management, documentation of best practices, and ensuring file integrity throughout various processes. This role provides hands-on experience in digital production, agile workflows, and accessibility standards while collaborating with cross-functional teams to enhance digital content creation and maintenance.

**Key Accountabilities**:

- Assist with the vendor conversion process and review file integrity to ensure quality control.
- Document frequently changing process specifications as new tools are built, vendors are onboarded, and the Digital Production team develops new skills in video, animation, and interactive production.
- Support product maintenance requests and workflow improvements.
- Assist Scrum Masters and Digital Production team members with administrative tasks related to agile workflows.
- Develop and maintain comprehensive documentation of processes and best practices, which will be critical for onboarding new team members.
- Review and update Confluence documentation, ensuring it reflects current best practices and processes.
- Research and implement accessibility best practices, sharing insights with the broader Digital Publishing team.
- Provide vendor support, ensuring files are received and distributed to the appropriate Scrum teams in a timely manner.
- Assist in the creation of short, specific training videos for key digital production concepts, working closely with team members to ensure clarity and effectiveness.

**Requirements**:

- Understanding of digital production workflows and vendor management.
- Experience with process documentation and best practices.
- Familiarity with agile methodologies (Scrum/Kanban) and production team workflows.
- Basic knowledge of digital accessibility standards.
- Proficiency in Microsoft Office Suite, Confluence, and Jira.

**Nice to Haves**:

- Experience with video, animation, or interactive production.
- Exposure to UX design and accessibility compliance.
- Basic knowledge of web content management systems.

**Who You Are**:

- Detail-oriented with excellent organizational and time management skills.
- Adaptable in a fast-paced digital production environment.
- Strong communication and collaboration skills, with a willingness to learn and contribute.
- Ability to manage multiple projects and meet deadlines effectively.
- Passionate about education, technology, and digital media.

**Benefits**

Flexibility & Time Off
- Hybrid work model with remote and in-office options
- Flexible work hours (divisional dependent) - 37.5 hours per week

**Our EDI Statement**:
Nelson teaches the world by learning from everyone in it.

We are committed to fostering an equitable, diverse, and inclusive workplace environment. This is an integral part of our company’s culture and mission that aligns with our four key pillars of Employee Diversity, Developing Authentic and Accurate Content, Amplifying External Voices, and Supporting the Local Community and Beyond.

**We believe** in the power of education and our ability to impact social change. Truth, honesty, integrity, and respect guide our decisions and actions in the development of learning solutions that empower success for all educators and learners.

**We value** a respectful, inclusive, and safe workplace that nurtures belonging and represents many different cultures, backgrounds, perspectives, and opinions. Everyone is free to be who they are.

**We foster**and continue to build relationships that are equitable, diverse, and inclusive with existing and future partners in education.

**We commit** to holding ourselves accountable by creating measurable short and long-term goals that place equity, diversity, and inclusion at the core of what we do in our resources, the workplace, the educational community, and in the larger society.

**We strive** to build an inclusive world for everyone. We are stronger together.

**Our Commitment**

Nelson is an equal opportunity employer and is committed to Inclusion, Equity and Diversity. As part of this commitment, we do not discriminate on the basis of age, race, sex, gender, gender identity, colour, religion, national origin, sexual or