Academic Records Officer

**Pclass #**
- SS221

**Who We Are**
- We acknowledge that Vancouver Community College (VCC) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial.

For over 60 years, VCC has been a leader in innovative, experiential post-secondary learning. We’re one of B.C’s top employers and we are proud to inspire students to discover their passions, gain essential skills, and learn what it takes to succeed in a competitive workforce.

At VCC, we respect and celebrate our differences, and are committed to the work of decolonization, accessibility, and inclusivity for all. Be a part of creating an inclusive community that provides equitable opportunities for Indigenous and diverse representation, participation, and success for everyone.

**Position Summary**
- This position is a Banner super-user for catalogue, curriculum rules, academic history, testing during system upgrades and data fixes, and is an expert in student self-services (e.g. web services and online student grades).This position is responsible for providing services related to the maintenance of student e-records and the implementation and maintenance of technology based solutions for improving services. Assists with updates to course schedules and provides in-person information and services related to student records.

**Duties & Responsibilities**
- Updates section data in Student Information system, provides information, and resolves or refers issues, as appropriate.
- Participates in creating schedules for registration times, reviews sections (Course Reference Numbers) to enable registrations, and maintains fee tables by deadlines.
- Maintains and updates curriculum software, and ensures curriculum data is entered correctly in the Student Information System in a timely manner after governance approval. Identifies errors in program and course data and resolves or escalates issues, as needed.
- Resolves issues around tuition and fees maintenance, and organization code set up with Finance.
- Creates and maintains curriculum codes and curriculum rules in the appropriate student information system tables, such as major, program and department codes.
- Creates and sets up term details in student information system in preparation for registration.
- Creates Master Scheduling Template, as per policy, for new programs and courses.
- Responds to requests on matters pertaining to system readiness for course registrations, break down and total fees.
- Resolves issues related to data integrity.
- Participates in implementing technological improvements including web services, electronic transmission of transcripts, system upgrades and other new system implementations.
- Provides training on the use of Student Information system, web services and for transcripts and systems, related to student data. Includes guidance related to student records maintenance and course registrations, as it relates to the functions of the Records area in the Registrar’s Office.
- Performs other related duties as required.

**Qualifications**

**Education and Experience**
- Completion of a 2-year College diploma and over 2 years’ related experience, preferably in a Registrar’s Office, or an equivalent combination of training and/or experience may be substituted for the required qualifications.

**Skills and Abilities**
- Proven interpersonal skills with the ability to work collaboratively as a member of a team and to establish and maintain effective working relationships with students, staff and faculty.
- Excellent customer service skills with a proactive, problem-solving approach.
- Effective oral, written, and public communication skills.
- Sound judgement.
- Demonstrated organizational and time management skills with ability to prioritize multiple tasks and meet established deadlines
- Attention to detail and ability to analyze data and identify inconsistencies and errors in data, including tuition and fees calculations.
- Experience with curriculum, program and course maintenance tables preferred.
- Ability to read and understand user documentation and identify user requirements.
- Ability to participate in the implementation of new technology and system upgrades, suggest improvements to meet user needs, interpret error messages and provide solutions.
- Considerable knowledge of Student Information Systems (Banner preferred), curriculum software and working knowledge of MS Word and Excel.
- Demonstrated proficiency and accuracy in alphanumeric data entry.
- Ability to achieve accurate keyboarding speed of 40 wpm.

**Salary Range - Prorated based on FTE**
- PAYGRADE 23 - $31.65 to $37.06 hourly rate ($2,217 to $2,594 bi-weekly)

Posting Detail Information

**Employment Group**
- Support Staff (CUPE)

**Type of Position**
- Permanent

**Employment Type**
- Full Time

**Department**
- REGISTRAR'S OFFICE

**Primary Location - This position