Parking Ambassador
2 weeks ago
**Hours: Monday-Sunday Night Shift - 10:00 pm - 2:00 am (possibly to 6am if required)**
**Job Title**:Parking Ambassador
**Reporting To**:Supervisors and Operations Manager
The Parking Ambassador is responsible for the front-line customer service to all internal and external customers of Calgary Park and Jet.
**Key Tasks of the Role**:
- Responsible for day-to-day operational duties, including shuttle bus dispatch, answering and directing phone inquiries, payment processing, and customer resolutions.
- Verify and sign-off on the cash reporting after each shift.
- Ensure customers are parking as directed. You will follow the designated zone parking plan.
- Ensure all parking equipment is functioning properly.
- Work effectively as a team and cooperate with all co-workers.
- Maintain accurate familiarity with the airport terminals and general area in order to answer questions and provide helpful information to our staff and customers.
- You will be required to drive the maintenance truck in order to provide customers a battery boost service as required.
- Follow all company policies and procedures as set forth in the Employee Handbook.
- Perform additional duties and assist in the coordination of special projects as assigned by Management.
**Qualifications & Requirements**:
- Minimum of 2 years of customer service experience in parking or retail.
- Valid Class 5 Alberta Drivers License.
- Knowledge of basic math.
- Ability to work a varied schedule, including nights and weekends, in all elements of weather.
- Ability to promptly follow directions from management and be able to verbally communicate in the English language.
**Competencies (in order of importance)**:
- Self Control — Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Dependability — Being reliable, responsible, and fulfilling obligations.
- Attention to Detail — Being careful about detail and thorough in completing work tasks.
- Initiative — Willingness to take on new responsibilities and challenges to grow the business.
- Teamwork — Ability to work well with others, flexible with work shifts and an overall team player.
**Core Values**:
- **Be Courageous**: Ask questions. Be optimistic.
- **People Matter**: We care about our team members, partners, stakeholders and customers.
- **Together We are Stronger**: When we are unified, we can do great things and thrive together.
- **Do the Right Thing**:Strive to do what is right, especially when no one is looking.
- **Humility**: Be caring and compassionate.
- **Aspire to Excellence**: We will do our very best each and every time.
Pay: $16.00-$17.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- Holidays
- Night shift
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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