Front Desk Agent

1 week ago

Charlottetown, Canada Canada's Best Value Inn & Suites Full time

**Work setting**:

- Hotel, motel, resort

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service

**Computer and technology knowledge**:

- Central reservation system (CRS)
- Spreadsheet

**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment

**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?

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