Supervisor (Columbia)

7 days ago

New Westminster, Canada Waves Coffee House Full time

**Opportunity to create relationships while providing excellent services.**:

- **Become a part of a team that cares and looks out for each other.**:

- **Grow, learn, and improve. We stay informed and invest in our people.**

**About Fair Waves Coffee**:
Fair Waves Coffee Inc. is a franchise business with Coffee Houses located throughout BC and AB. We set out to create a place where friends, family, and strangers could feel good coming together as a community. Waves has been blazing the trail with superbly fresh brewed coffee, a commitment to local craftsmanship and community, and incomparable service.

We are focused on innovation and improvement and we build our team with our values in mind. Instead of hiring people for a job, we hope to build the right culture and financial sustainability where everyone can enjoy what they are doing and feel like this is their home.

**About You**:
You are a professional that is always looking to learn new things. You thrive to always improve yourself as well as the procedures and systems used. Your attention to detail is impeccable. You like to wear multiple hats and multitasking comes natural to you. You live by similar if not same values, vision, and mission as our company. You want to work in a friendly, yet professional environment and are open and honest. You are a critical thinker that can find solutions and solve problems with ease. You are self-driven and like to take ownership and responsibility over your tasks and duties.

**Responsibilities**:
A café supervisor oversees all aspects of a café's operations. This includes: selling food and drinks, hiring and scheduling staff, and maintaining inventory. The supervisor supports in the hiring, training, managing, and overseeing the café staff to ensure customers receive the highest level of satisfaction and product quality possible and leads by being a hands-on example at all times.
- Provide friendly, prompt customer service.
- Continually learn about our products and provide good quality foods at all times.
- Master the art of beverage preparation.
- Foster a good working environment.
- Welcome and encourage new staff members and act as a role model.
- Assist in training, supervising, and supporting staff.
- Maintain cleanliness in the coffee house at all times.
- Conduct daily cash handling duties accurately.
- Follow company policies and procedures.
- Place and verify vendor orders.
- Resolve customer concerns.
- Adequately preparing staff schedule.
- Ensuring employee are following good safety and sanitation practice.
- Enforcing dress code and store policies.
- Build relationship with head office

**Requirements**:

- Strong organizational, interpersonal and problem solving skills
- Must have hospitality, retail and sales experience (minimum 3 years)
- Ability to coach and mentor a team
- Must be able to physically complete the job (eg. lift 10lb boxes, stand on feet for long period of time)
- Must be able to work flexible shifts as business demands
- Exceptional leadership skills.
- Exceptional level of communication skills.

**Job Types**: Full-time, Permanent

Pay: $19.00-$23.00 per hour

Expected hours: 40 per week

Additional pay:

- Tips

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

Work Location: In person

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