Centre Manager

**Who we’re looking for**:
**Centre Manager**

**Program**: Employment Ontario

**Status**:Permanent Full-Time

**Location**:Mississauga, ON

Like WCG, you believe in the power of work to transform lives. As a Centre Manager, you’ll be responsible for the day-to-day site operations including leading, managing, and developing a team of employment services professionals to create employment opportunities for Peel residents. Reporting to the Regional Manager, the CM is a results-driven, experienced manager, able to develop and motivate their team to achieve Key Performance Indicators (KPIs) in a fast-paced environment.

In collaboration with the Regional Manager, this role is responsible for maintaining a culture that aligns with WCG’s company values and ethics.

**What you’ll do**:

- Manage daily site operations, including staffing and service delivery within contract performance standard parameters, eligibility requirements, and policy
- Ensure all KPIs and performance targets are met including program starts, job placements, outcomes, expenditure claims and all service requirements as stipulated by WCG
- Assess and make decisions related to Service Delivery requests pertaining to Client service delivery decisions/policies.
- Coordinate regular team meetings with all staff to set strategic team objectives and build a positive team culture
- Provide optimal client service to ensure effective solutions for all stakeholders
- Deliver presentations on Site services to stakeholders and members of the community
- Execute Site budget, business plan, quality management plan, service initiatives and meets performance-based outcome targets
- Interpret and translates policy and contractual requirements for team members
- Support the management team in developing and implementing local Program objectives, strategies, programs, and budgets
- Report on program operations and work collaboratively with the management team
- Establish and maintain good working relationships with business and community service organizations in the service area with a strong focus on employers
- Train and mentor staff to ensure their performance exceeds minimum KPI standards
- Provide feedback and coaching to Service Delivery team members and establish performance goals
- Communicate and hold team members accountable to performance standards, provide feedback and coaching for all team members.
- Facilitate service delivery team member meetings and coach staff one to one

**What you bring**:

- Strong program and staff leadership experience, and a rich understanding of employment programming
- Demonstrated experience building partnerships with employers, community agencies, and other stakeholders
- Demonstrated competence achieving financial and operational goals
- Strong leadership, team building and supervisory skills
- Advanced organizational, verbal, and written communication skills
- Flexible, creative, and able to adapt quickly to changing requirements and targets
- Able to manage stressful situations in a fast-paced environment
- Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues related to unemployment
- Advanced Microsoft Office skills including Excel
- Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
- Ability to work outside normal business hours as required

**What we offer**:

- Competitive salary of $72,000.00 per year
- Comprehensive and flexible health and dental benefits
- Ongoing learning and development opportunities
- Generous time off policy to encourage work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork

**_ For complete job requirements, see the full Job Description _**_here_**_._**

**Passion and Lived Experience Matter**:

- WCG is strengthened by diversity. We are_ committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone._
- WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process._

WCGEO