Program Receptionist

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Reporting to the Program Manager, the Receptionist will be responsible for greeting and welcoming residents, community members and external guests as the first point of contact to the program and directing them to the appropriate resources. They will answer, screen, and forward incoming calls and perform other similar administrative tasks.

They will operate within a transitional housing program and community center that is focused on providing services to youth between the ages of 16-24 who are at risk of homelessness.

**Duties and Responsibilities**:

- Greet and register community members, external visitors, new residents and staff in a professional manner
- Answer and direct incoming telephone calls to their appropriate resources
- Process, receive, and distribute incoming mail and faxes
- Maintain on-site inventory list and process requests for office supplies
- Update and maintain telephone directories, files, and spreadsheets
- Observance/monitoring of camera/surveillance system
- Reserve and set up meeting rooms
- Provide training support to staff on backup reception responsibilities
- Provide technical support and training on office equipment to staff
- Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
- Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management
- Perform additional duties as required/delegated

**Qualifications**:

- Post-secondary education in Business Administration, Human Services or Social Services
- +1 years experience supporting youth and/or the homeless population
- Previous experience working in a non-profit agency
- Demonstrated understanding of customer service and punctuality
- Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

**Working Conditions and Physical Requirements**:

- Hours are typically from Monday - Friday 8:00 am-4:00 pm but may vary depending on client needs
- Average amount of physical effort is required
- Able to sit/stand for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel to sites for visits/walk-throughs and open doors as required

**Ship Values**:

- Compassion, Hope, Inclusive, Respect, Professional

**COVID-19 Considerations**
- As part of SHIP’s commitment to health and safety, it is a condition of employment that you be fully vaccinated (2 doses, including 14 days since your second dose) against COVID-19 or have an exemption pursuant to the Ontario Human Rights Code.

**Application Instructions**

**Why Work For Us?**

**Our Vision**
Quality Housing, Quality Services, Quality Lives

**Our Mission**
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

**Our Culture**
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.

**Our Commitment**
People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:

- Competitive Salaries with Annual Performance Reviews
- Comprehensive Health Plans
- Group RRSP (5% Employer Contributions)
- 12 Paid Health & Wellness Days
- 10 Paid Vacation Days
- 3 Paid Personal/Floating Holidays
- Generous Parental and Family Leave
- Learning and Development Opportunities
- Travel Allowances
- Employee Assistance Program
- Company Culture to be Proud of
- Possibility to Create a Real Impact

**35+**
Years focused on Clients, Tenants, Staff and Families

**4,000+**
Clients and Residents served annually

**17**
Programs and Service offerings in S