Customer Service Representative

2 weeks ago

Hamilton, Canada Raintree Irrigation & Outdoor Systems Full time

Raintree Irrigation is dedicated to providing high quality underground sprinkler systems for residential, commercial and municipal customers in the Golden Horseshoe region. Our well trained staff focuses on water conservation and enhancing our customer’s properties. Our goal is to have our customers refer Raintree to their friends and neighbours.

**Overall Accountability**

As a Customer Service Administrative Representative you have four key responsibilities. To function in the capacity of a Raintree Irrigation and Outdoor specialist, assuming the responsibility for ensuring the highest level of customer service through urgent, friendly and professional delivery. Respond to telephone inquiries, schedule appointments and assess customer requests. Working in a fast paced open office environment.

**Specific Responsibilities**
- Effectively communicates with customers in order to provide clarity and understanding of Raintree services.
- Assist customers by booking appointments for technician visits.
- Research maps for effective scheduling and dispatching practices.
- Accurately and efficiently processes routine transaction in our software FieldCentral program.
- Verifies accuracy of customer accounts and updates information when required.
- Respond to customer complaints and investigate issues.
- Process invoice payments.
- Call upon customers who have outstanding balances on their account and strive to gain payment for delinquent amounts owed.
- Provide follow-up on technician call status to ensure call times are kept.
- Issues service technician information on customer locations, charges to be billed or other pertinent information required to assist field operations.
- Take parts orders from service technicians. Fills orders when necessary.
- Process inventory transfers of parts in FieldCentral
- Maintaining office efficiencies by aiding other Administrators with their work load.
- Other duties as required.

**As required**:

- Saturday work is expected during our seasonal busy times (April - June and September - November).
- Work hours vary dependent upon time of year

We thank all applicants for considering a career with Raintree; however only those selected for an interview will be contacted.

**Job Types**: Full-time, Seasonal

Pay: $19.00 per hour

Ability to commute/relocate:

- Hamilton, ON L8H 3S1: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (preferred)

Work Location: In person

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