Collections Specialist

1 week ago

Mississauga, Canada Cardinal Couriers Ltd. Full time

As a Collections Specialist, you will be responsible for dealing with collection problems, maintaining and updating client records on the company’s system, reviewing and monitoring all sales ledgers, working collaboratively with the Credit Manager and Finance team members.

**Primary Responsibilities & Duties**
- Make and receive collections calls to assess and resolve early and late stage accounts.
- Assess and negotiate solutions to bring accounts up to date.
- Ability to de-escalate customer concerns and resolve situations.
- Schedule and follow up with customers to ensure that commitments are met.
- Maintains and updates customer information in files with detail and accuracy.
- Develop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experience.
- Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken.
- Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds.
- Knowledge of deductions and disputes
- Tracing and locating debtors to make payment arrangements.
- Recommending further action or discontinuation of service on occasions where payment is not forthcoming - including liaising with Credit and Sales departments where necessary.

**Who You Are**
- Minimum 4-5 years Collections experience
- Ability to work independently and as a team player with a positive attitude, initiative and a strong work ethic.
- Proficient in MS Office Skills including Excel, Word, and Outlook.
- Excellent verbal and written communication skills.

**What’s in it for you**
- Competitive compensation
- Benefits program including health and dental
- Employee assistance program
- Vacation Days
- Personal days
- A friendly work environment

Cardinal is committed to providing a respectful, accessible, and inclusive environment for all persons with disabilities. We continuously look for ways to build a culture that is welcoming to all and embodies the principles of inclusion and equal opportunity.

Cardinal supports the realization of a Canada without Barriers by 2040. We are committed to fostering an accessible and inclusive environment with and for persons with disabilities by meeting the requirements of the ACA, its regulations, standards, and all other relevant legislation concerning accessibility. We will achieve this by identifying, preventing, and removing barriers experienced by persons with disabilities who interact with our Company.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Language**:

- French (preferred)

Ability to Commute:

- Mississauga, ON L4V 1S6 (required)

Work Location: In person

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