Front of House Associate

1 day ago

Oakville, Canada Oakville Fish & Chips Full time

**Front of House Associate**

Position: Front of House Associate

**Job Summary**:
**Key Responsibilities**:

- Greet guests warmly and escort them to their tables.
- Provide menus, answer questions, and offer recommendations.
- Complete bar tending tasks as necessary
- Take accurate food and beverage orders and relay them to the kitchen.
- Ensure timely and efficient service, addressing any guest concerns.
- Maintain a friendly and professional demeanor at all times.
- Assist in opening and closing tasks, including setting up and breaking down dining areas.
- Maintain cleanliness and organization in the dining area, bar, and service stations.
- Monitor and restock front-of-house supplies as needed.
- Ensure compliance with health and safety regulations.
- Work closely with kitchen staff to ensure smooth service.
- Communicate effectively with team members to meet guest needs.
- Support team members during peak hours to maintain efficiency.
- Operate the POS system to process orders and payments accurately.
- Handle cash, credit card transactions, and receipts in a secure manner.
- Ensure proper reconciliation of sales at the end of the shift.
- Inform guests about promotions, specials, and upcoming events.
- Upsell menu items to enhance the guest experience and increase sales.
- Assist with social media promotions or loyalty programs when needed.

**Qualifications**:

- Experience in a customer service or hospitality role preferred.
- Strong interpersonal and communication skills.
- Ability to multitask in a fast-paced environment.
- Knowledge of POS systems and basic cash handling.
- Smart Serve Certification (required).
- Understanding of health and safety regulations in a restaurant setting.

This position requires a customer-focused attitude, teamwork, and the ability to create a positive dining experience for guests.

**Job Types**: Part-time, Permanent

Pay: $18.00 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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