Account Manager

7 days ago

Niagara Falls, Canada FENA Insurance Solutions Inc. Full time

**About FENA Insurance Solutions Inc.**:
Founded in 2006, FENA Insurance Solutions Inc. has grown to become a trusted leader in property and casualty insurance. We take pride in delivering friendly, personalized service and ensuring our clients are well protected when “Stuff Happens” At FENA, we believe our people are our greatest strength—and we’re looking for someone who shares our passion for service and community.

**About the Role**:
We’re seeking an experienced and dedicated Commercial Lines professional to join our team. In this role, you’ll be responsible for creating a positive client experience by delivering exceptional service and support throughout the insurance lifecycle—from policy renewals and endorsements to claims assistance and relationship management. You will play a key role in fostering strong connections with clients, insurers, and underwriters while contributing to a dynamic and collaborative work environment.

**Key Responsibilities**:

- Create a positive client experience by understanding and addressing customers’ needs
- Process, and review renewals, endorsements, and re-market policies in-house
- Assist clients throughout the claims process with professionalism and care
- Deliver timely and accurate responses to all client inquiries
- Build and maintain strong relationships with insurers and underwriters
- Contribute to team success by sharing knowledge and best practices
- Collaborate with colleagues in a fast-paced, client-focused environment

**What We’re Looking For**:

- Excellent customer service and communication skills
- Professional demeanor with a friendly, approachable personality
- Highly dependable, self-motivated, and team-oriented
- Strong organizational and interpersonal skills
- Ability to manage time effectively and work under pressure with mínimal supervision
- Proficient with Microsoft Office (Outlook, Excel, Word)
- Minimum of 5 years of Commercial Lines experience

**Education**:

- High school diploma required; additional training or education is an asset

**License**:

- RIBO License (required)

**What We Offer**:

- Competitive compensation
- Comprehensive benefits package, including dental, vision, and health care
- On-site parking
- Supportive and friendly work environment
- Opportunity to be part of a well-respected, growing company

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

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