Customer Coordinator Manager

2 weeks ago

Halifax, Canada Lifemark Health Group Full time

**Care Coordinator Manager -**Lifemark Physiotherapy Halifax North** **Status**: Permanent Full Time **Location**: Young Street, Halifax, NS Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a **Care Coordinator Manager** at **Lifemark Physiotherapy Halifax North**,** a **Lifemark Health Group** clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a **Care Coordinator Manager**who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values**:“We have fun”**, “**We strive for simplicity”**,** "We trust each other to do the right thing”**, **"We go the extra kilometre”** and **“We belong here”**. **Why Lifemark?** - Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team - Supportive and collaborative administrative team - Positive and comforting work environment - Opportunities for growth within a national company - Nationally recognized brand with a strong digital presence **Primary Responsibilities**: - Creating an environment that is welcoming and warm to the patients - Dealing effectively with customer and patient inquiries as well as complaints - Management of reception area - Maintaining Accounts Receivable - Accurately entering incoming payment and monthly deposit reconciliation - Ensuring timely entry, accuracy and completeness of all patient data including intake, assessment and discharge information - Timely submission of forms to insurance companies and stakeholders - Expense and petty cash processing and control - Obtain and promote GMB reviews and coach staff on the same - Accounting controls and reporting - Manage payroll, including accuracy, communications and meeting deadlines - Clinic office management & administration - Adherence to all company protocols **Qualifications & Core Competencies**: - High School Diploma, G.E.D. or equivalent - 1-5 years of experience in a clinical or similar environment - Excellent communication (verbal and written) and interpersonal skills - High degree of organizational skills and ability to prioritize and multi-task - A “self-starter” with an ability to work independently and collaboratively in a team environment - Ability to hit the ground running in a busy and fast-paced working environment - Strong computer and data entry skills preferably in MS Office -Word & Excel - Post secondary education in Medical Office Administration or related field considered an asset **Inclusion** We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. - Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities._ **Accommodation** LN-DNP

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