Technical Writer

5 days ago

Markham, Canada Genesys Full time

**Technical Writer**:
**Responsibilities**:

- Acquire and organize basic source material for transformation and synthesis into customer-facing documentation that meets a high standard for accuracy and readability.
- Work closely with Documentation Managers, Development, QA, and Product Management to ensure appropriate creation and timely deliverables to coincide with software product releases.
- Work cooperatively with other technical writing and editorial team members to ensure consistent structure, tone, language, and styling.
- Continually seek to improve existing documentation processes and content.
- Achieve a high degree of product knowledge in the service of producing quality materials.
- Seek to provide innovation for the packaging and delivery of technical publications.
- Follow corporate style guides to ensure a consistent look and feel for publications.

**Requirements**:

- 2+ years experience writing technical publications for a technical audience.
- Ability to manage, prioritize, and deliver technical writing projects in fast-paced work environment aligned with a continuous release cycle.
- Experience with professional technical writing tools and wiki markup/HTML to create and manage technical publications online.
- Excellent organization, communication, and interpersonal skills.
- Familiarity with online content-delivery tools and platforms.
- Significant experience in working with extremely complex technical solutions.
- Desired experience includes familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.

**Compensation and Benefits**:

- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Development and career growth opportunities
- Open Time Off
- Adoption Assistance

LI-PS1

**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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