Regional Operations Manager

Company:
Finning Canada

Worker Type:
Permanent

Position Overview:
Make a difference with industry-leader Finning Reporting to the General Manager, Customer Support, this key leadership role offers great exposure and full accountability for a critical region within Finning’s Canadian operations.

The Regional Operations Manager is responsible for effectively planning, scheduling and managing workloads and resources to exceed customers’ expectations for equipment service and maintenance.

**Job Description**:

- Major Job Functions:

- Provide leadership guidance to a team of Customer Service Managers with regards to performance management, coaching and mentoring and supporting growth, development and training opportunities.
- Oversee daily activities of a team of 6-8 direct reports and multiple indirect reports
- Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process
- Share Employee Engagement Survey (EES) results, solicit feedback, develop and post an action plan on the Action Planning website.
- Develop and implement operational procedures and policies to enhance efficiency, safety, and quality standards.
- Monitor and analyze key performance indicators (KPIs) to track progress and identify areas for improvement.
- Collaborate with cross-functional teams, including sales, marketing, supply chain, finance,and human resources, to align operational activities with overall business goals.
- Ensure compliance with company policies, regulatory requirements, and industry standards across all operational functions within the region.
- Identify opportunities for cost reduction, process optimization, and efficiency improvements to drive profitability and operational excellence.
- Manage budgetary responsibilities, including forecasting, budget planning, and expense control, to meet financial targets and objectives.
- Oversee service processes and systems, work order cycle, sales processes, warranty offerings and goodwill practices
- Understand and adhere to all company policies and procedures
- Thoroughly understand the operational processes, issues, challenges, best practices, people and customers within the industry
- Experience:

- Previous leadership experience within the heavy equipment service industry or one of Finning Canada’s operational facilities considered an asset
- Bachelor's degree in business administration, operations management, or related field is considered an asset
- Minimum of 5 years of experience in operations management, with at least 2 years in a regional or multi-site leadership role.
- Excellent communication and interpersonal skills, with the ability to interact effectively with employees, customers, and senior management.
- Knowledge of industry best practices, regulatory requirements, and quality standards relevant to the operational functions within the region.
- Ability to travel within the region.
- 8 - 10 years of previous supervisory or leadership experience

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.