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Manager, Case Management/navigate Halton
2 weeks ago
**Manager, Case Management/Navigate Halton**
**265 Kerr Street Oakville, ON (On-site)**
Links2Care is a **Great Place to Work® (Nov 2024- Nov 2025)**and awarded **2024 Best Workplaces in Canada.** This certification is based on employee feedback about their workplace experience. Links2Care also received **CARF (2024-2027) accreditation**, demonstrating accountability and commitment to quality services and sound financial stewardship. Links2Care fosters a supportive and collaborative environment for employees, clients, and the community.
Our vision is to create **'A community that is cared for, always.**' At Links2Care, we live our values of **Respect, Equity, Integrity, Dedication,**and **Innovation**every day.
For more information about our wide variety of programs and services, please visit our website.
**Job Type**: Full Time Two (2) Year Contract Position
**Location**: Oakville ON,
**Salary**: $70,000 - $80,000
***:
This is an exciting hands-on, onsite position to develop and lead the team for the Navigate Halton collaborative case management services on the supportive housing floor at 265 Kerr Street in Oakville. Residents may have been chronically homeless, or precariously housed and are needing intensive case management to be able to stay housed and access programs. The manager will ensure a wrap around, client centred approach that will address mental heath, physical health, addiction and housing retention for clients. This position will be responsible for and ensuring a case management approach whereby staff will develop one-on-one relationships with clients, link clients to supports and provide outreach, develop relationships and coordinate with other services as required.
As a people leader, the manager will display excellence in leadership skills and oversee positions which include Case Managers/Navigators, Program Support Workers and an Enhanced Home Support Worker. As a leader, the Manager displays excellence in leading people, communication, facilitation, collaboration, judgement, decision making and community and stakeholder engagement.
**Role & Responsibilities**
- Responsible for day-to-day oversight of the services and ensures an intensive case management approach where staff link clients to supports and provide outreach, develop relationships and coordinate with other services as required.
- Is knowledgeable on and uses a housing first approach that to focuses on providing supports through case management.
- Ensures a wrap around, client centered approach to the service delivery which will address mental health, physical health, addiction and housing retention.
- Uses a trauma informed care approach to service delivery that recognizes and responds to the impact of trauma on individuals.
- Accountable, provides leadership and oversees all areas for the roles of Case Managers/Navigators, Enhanced Home Support Worker and Program Support Workers and provides clearly understood; expectations and limits, quality of work they are expected to accomplish and the level of excellence they must achieve and maintain.
- Achieves results by setting a good example, being inclusive, a positive influence and a dynamic and innovative role model.
- Tracks the performance of Navigate Halton 265 Kerr staff and makes immediate adjustments as necessary
- Responsible for continuous improvements, enhancements and new innovative ideas to programs and services.
- Has foresight into, works proactively and acts upon potential risks with respect to administrative and operational deficiencies.
- Coordinates with the property manager, as required, on tenant-related matters that may impact clients' well-being or housing retention.
- Develops and fosters positive and strong relationships with community partners, funders, local governments, other agencies and health authorities for existing and new programming opportunities.
- Addresses conflicts or challenges between all staff or with clients in a fair, timely, and professional manner.
- Develops and fosters positive relationships with Links2Care staff tied to the Community Wellness Hub at 265 Kerr.
- Works closely and collaboratively with other departments contributing to organizational needs and supporting their objectives and projects.
- Upholds and demonstrates best practices for communication and engagement with clients, staff, funders, partners and the community.
- Develops and monitors policies and procedures related to program portfolio.
- Monitors program and project activities, outputs and progress for alignments and anticipated outcomes.
- Tracks, reviews, organizes and reports on relevant metrics related to portfolio inclusive of targets, KPI’s and client experience. Adjusts as necessary
- Works with data platforms and databases to review and analyze data and ensures data integrity.
- Accurately complete reports, correspondence, memos, documentation, records and forms as required.
- Works closely with the Director to develop and implement the policie
