Customer Support Representative

2 weeks ago

Kingston, Canada Casino Time Full time

**Overview**:
At Casino Time Inc, we are inspired by our shared passion for success and innovation, while empowering the people around us to achieve their goals. We are on the hunt for passionate, hardworking, and fun individuals to join a winning team. Your future is here at Casino Time

** Full Time Hourly Position - Overnight and Weekend Availability **

**Job Title**: Customer Support Representative

**Reports to**: Operations Manager and Customer Support Supervisor

**Position Type**:Full Time Hourly Position

**Position Pay Range**:$18 - $20 / hour based on experience.

**Department**: Customer Support

**Location**: 1600 Bath Road, 2nd Floor, Kingston, ON, K7M 4X6

**Job Summary**:
As a Customer Support Representative (CSR) for Casino Time, you will be conducting the daily operations of our Customer Support department. Your responsibilities include resolving customer queries, recommending solutions, and providing positive customer experiences through enhancing business relationships.

**Key Responsibilities**:
To contribute to the success and growth of the organization, you will need to:

- Promote the Casino Time brand through your conflict resolution abilities and effective communication skills.
- Identify customer needs and assist in navigating platform features.
- Update internal databases with information about technical issues and useful discussions with customers.
- Ability to maintain professionalism at all times, make decisions and work without supervision at times.
- Ability to develop effective solutions to difficult problems or situations.
- Administer and maintain customer player accounts and records.
- Ability to escalate issues to appropriate level of management when required.
- Ability to comply with AGCO Standards and iGO regulations.
- Be a self-starter and reliable.
- Request training on any procedures or software you are unfamiliar with.
- Complete other tasks as assigned.

**Specific Requirements**:

- Possess a clean criminal background check (within the last 3 months).
- Ability to stand or sit while working shifts of up to 12 hours.
- Experience with help desk or live chat software is an asset.
- Ability to multi-task and navigate various software simultaneously.
- Previous experience in a customer service or call center environment.
- Ability to work weeknights and weekends with varying shifts.
- Experience with using Microsoft Office product suite.
- English proficiency and comprehension (spoken and written).

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Kingston, ON K7M 4X6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

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