Manager, Fleet Bus Support

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
PRIMARY PURPOSE

Provides strategic senior-level leadership to several departments via the direct oversight of reporting staff. In addition, this position will provide business process development support to all garages including aspects of business operational planning, business analytics, budgeting, financial forecasting, costing, business case development, quality assurance initiatives, general business advisory duties, and administration support to all areas of the Maintenance Division.

KEY ACCOUNTABILITIES

Works with and provides guidance to other Maintenance managers and directors to assist in the translation and coordination of divisional goals into strategic and tactical plans for all areas of accountability, with an emphasis on continuously improving garage efficiencies, compliance to work order standards, and effective budget management. Makes recommendations based on complex data and business analyses and assisting in business plan formulations for the Maintenance division.

Provides guidance and advisory support in the form of recommendations to Directors and Managers via the use of detailed analyses of complex business data that will drive the development of corporate and departmental objectives, and individual garage business plans.

Assists in the development and delivery of operational metrics and KPIs required to measure business performance and effectiveness. Recommends strategies to address performance gaps

Manages the budget development of the annual work plan for all maintenance garage locations.

Collaborates with directors and managers to better understand their specific business needs, performance issues, and opportunities for improving existing business processes.

Provides strategic leadership and management of all audit and compliance functions for Fleet Maintenance through the Quality Assurance team, reporting on any noncompliance with respective directors and managers.

Manages the front-line support of asset management system (EAM) and various other Maintenance-related systems and reporting tools.

Manages staff, including selection, development, coaching, performance management, assigning/reviewing work, and all other typical HR duties of a departmental manager.

**Qualifications**:
EDUCATION & EXPERIENCE

The competencies for this position would be acquired through the completion of a bachelor’s degree in Business or Finance, and 7 years of previously related experience in budgeting and forecasting, business process development and improvements, work order management, CMMS management, and staff management within a maintenance environment typically found in public Transportation sector, Fleet or Manufacturing.

OTHER REQUIREMENTS

Strong business acumen and technical knowledge, with the ability to understand current and future business requirements, evaluate financial impacts and provide recommendations.

Excellent verbal and written communication skills.

Ability to manage projects and processes cross functionally and work collaboratively within a large organization.

Strong interpersonal, and relationship management skills.

Excellent analytical thinking, technical analysis, and data manipulation skills.

Strong leadership skills, including team building, conflict resolution, and management.

Highly motivated with the ability to consistently seek out improvements to current processes to achieve operational efficiency.

Advanced analytical, problem solving and organizational skills.

Strong presentation skills.

Excellent knowledge of standard office software including word processing and spreadsheets, web-based and data management systems.

Effective relationship management skills across departments and organization levels.

Infor EAM and or SAP experience would be of benefit but not required.

A Master of Business Administration would be of benefit in this role but not required.

**Other Information**:
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of