Technical Product Manager

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state-of-the-art technologies and to contribute to the creation of the Air Canada of tomorrow.

This position will be reporting to “Manager, Application Development and Maintenance, Loyalty”

**Responsibilities**:

- Participate in business planning, product roadmaps, and business strategy discussions.
- Responsible for providing technical direction necessary to design, develop, implement, debug, document and support Air Canada’s technology systems.
- Collaborate with quality assurance, business teams, business analysts, and developers to ensure user stories meet the definition of done
- Coordinate with solution architects and developers to validate the design/developed solution meets the user requirements.
- Works as a primary point of contact on story elaboration, grooming, and story acceptance
- Participate in capacity planning and all required POD-level Agile ceremonies
- Coordinate with other delivery teams to ensure dependencies are accounted for and enablers are properly prioritized
- Provide functional support on projects, issues and operational incidents, and can quickly assess the business impact of an issue or a gap
- Define and enforce technical standards for quality, maintainability, scalability, availability and security.
- Collaborate with management and stakeholders to define priorities for features and releases
- Estimate gaps in new initiatives when there is no change of architecture

**Qualifications**
- A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
- Experience in delivering and evolving overtime complex software products.
- Strong time management, organizational, planning skills
- Excellent communication skills, both verbal and written
- Innovative and creative with the ability to identify and document solutions to complex problems
- Very strong and detailed knowledge of Airline transportation as asset.
- Strong Experience with working in Agile methodologies, SDLC, Jira, Confluence, and Service Now
- Experience of working with Loyalty features; Accruals, Redemptions, Benefits would be an asset
- Experience of working on Postman (API), SOAPUI (XML), and Databases a strong asset.
- Knowledge of Message Platforms and in particular IBM MQ a strong asset.
- Experience with Serverless technologies in particular AWS Lambdas an asset
- Knowledge of Mulesoft will be an added advantage.
- Knowledge of sFTP/FTP (File transfers or MFT (Automated File Transfers and Message Brokers is an added advantage.
- Understanding of integration platforms and batch scheduling systems.
- Possess strong analytical, creative, problem-solving, and critical thinking skills. Detail-oriented team player.
- Curious by nature and eager to learn extensively in both technological and business environments of Air Canada.
- Passenger Service System or Loyalty System experience considered a strong asset, but not required

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.