Technical Support Agent
7 days ago
GEXEL has been a continuously growing call center in Quebec for over 25 years Our success is based on its more than 1,000 employees, who form a large, dynamic, mobilized and innovative family. Would you like to develop your career with us? We'd love to hear from you
We are currently looking for telecommuting customer service and technical support agents.
**MAIN RESPONSIBILITIES**:
- Answer incoming calls in a professional manner.
- Manage customer dissatisfaction by providing effective technical support.
- Build customer loyalty.
- Seize opportunities to offer products and services.
- Assist the team in all other tasks related to the achievement of objectives.
OUR BENEFITS
- Work from home with the equipment provided.
- Hourly rate of $17.00 plus bilingual bonus of $1.00/hr.
- Your hourly rate will increase according to the number of cumulated hours worked.
- Unlimited virtual physical and mental health care for you and your family (Dialogue health).
- Availability of accumulated vacation from the 3rd month of employment.
- More freedom with extra days off (640 hours worked = 1 day off).
- Benefits (medical, dental, travel, vision and life).
- Referral bonus of up to $1,000 (conditions apply).
- Opportunities for internal growth and career advancement.
SKILLS REQUIRED
- Fluency in spoken and written French.
- Bilingualism (English and French) is an asset.
- Quick understanding of customer needs.
- Good communication and simplification skills.
- Dynamic, diplomatic and good listening skills.
- Good command of computer tools.
- Internet connectivity: minimum download and upload speeds of 30Mbps - the faster, the better
AVAILABILITY REQUIREMENTS:
Monday to Sunday, 7:30 a.m. to 10:30 p.m.
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