Team Lead, Housing

**Job title**:Team Lead, Housing - Opening Doors Program

**Department**:Housing

**Reports to**:Housing Manager

**Hours of work**:8:30 am to 4:30 pm

**Job purpose**

The Team Lead, Housing - Opening Doors Program reports to the Housing Manager and is responsible for assisting with the coordination of the day-to-day operations of the Housing Department and co-leading the functions associated with Opening Doors.

The incumbent will keep abreast of the workflow to identify issues, improve processes, and problem-solve with staff to ensure the highest level of service to clients. The incumbent will also work with staff to address complex cases that have been escalated by staff. The Team Lead will delegate to and monitor tasks assigned to their teams.

The incumbent will also provide support to landlords and clients within the Opening Doors Program to create more housing opportunities within the private rental market, while enhancing the relationship between existing programs meant to support housing retention over the long term. As well as ensuring that the clients living in the Opening Doors Program are connected to services throughout the Durham Region and have the skills and knowledge that will help them retain their housing long-term.

**Company Overview**

**Duties and responsibilities**
- Using a client-centered, anti-oppression, anti-racism, trauma-informed and strength-based approach, and in partnership with the Housing Manager, assist with the implementation of program objectives and action plans to meet the mandate and goals of the Housing department and CDCD’s strategic plan.
- Coordinate the day-to-day operations of the Housing Department to ensure that programs and services are efficient, locally relevant, and results-driven.
- Work with the Housing Manager to ensure the organization meets the target numbers for service delivery stipulated by the funders and utilizes all necessary tools and resources to operate effectively in a results-driven environment.
- Review workflow and improve processes to support staff to maintain established service standards and customer service excellence.
- Ensure all necessary tools and resources are available to staff and utilized to operate effectively in an outcome measurement environment.
- Prepare and maintain accurate program records, narrative and statistical reports as required.
- Offer input into the annual capital and operating budgets/forecasts and funding/revenue sources.
- Model effective team leadership to all staff by fostering an environment that is welcoming, and where everyone contributes to continuous innovation and improvement.
- Effectively and professionally direct, support, motivate and coach staff that work from varying itinerant locations.
- In collaboration with the Manager, coordinate the on-boarding process for new team members and participate in their orientation and training.
- Develop and implement landlord engagement strategies with a goal of increasing safe and affordable rental housing in Durham Region.
- Actively engage the Landlords Association of Durham Region.
- Maintain confidentiality and privacy protection for both the landlord and tenant.
- Facilitate bi-weekly case conferencing with the Opening Doors Team.
- Explore and recommend opportunities for professional development and learning from peers as team members share best practices, discuss complex cases, and receive feedback on their approaches.
- Conduct holistic client intake, assessment, case planning, service follow-up, referral and advocacy.
- Provide support to clients by assessing possible multi-disciplinary needs, including housing, income support, emotional counselling, safety and protection, and legal.
- Assist potential clients and determine the appropriate housing response to a household’s request for support services and accommodations to resolve their housing needs.
- Assist clients to maintain their housing (eviction prevention) or assist clients to find other housing wherever and whenever possible.
- Assist clients to secure income support wherever and whenever possible.
- Provide clients with education on tenant rights, life skills training or other information that will assist with the client’s overall well-being.
- Process program-related invoices and receipts to maintain proper financial reporting.
- Promote a positive workplace culture through agency committee membership and actively participate in departmental activities.
- Ensure activities comply with the Landlord and Tenant Board, Residential Tenancy Act, Social and Employment laws, including the Occupational Health and Safety Act.
- Perform other tasks as assigned.

**Personal Attributes**
- Professional and polished demeanor, with excellent communication skills.
- Strong work ethic, integrity, and ability to build trust and rapport.
- Must have a superior level of integrity and demonstrated ability to work with confidential and sensitive information.
- High-level attention to detail and tak