Assistant General Manager

**WHY JOIN GOLDFISH SWIM SCHOOL?**

Making a meaningful difference in the lives of children is what drives us. Watching our swimmers gain confidence, self-esteem and life-changing skills makes every day GOLDEN We look for dynamic individuals who share this passion. If you want to have fun and improve the lives of children in and out of the pool, join our team - you will get back way more than you give

**Summary**: This leadership role ensures the quality and success of Goldfish Swim School
- (in other words, kids learn to swim and be safe around water and have fun)_. This encompasses all aspects of daily operations including member acquisition & retention, staffing, pool operations, customer service, retail and snack bar, birthday party operations, and employee activities.

**Key Activities**

**Team Development**
- Recruits, hires, and onboarding team members that are qualified to perform their role and have demonstrated a strong customer service orientation (_and are fun people to work with)_
- Coaches team to ensure high productivity, excellent performance, and swimmer enjoyment
- Plans & implements activities to cultivate great team engagement and job satisfaction

**Member Acquisition, Retention, Sales & Marketing**
- Achieves registration targets by driving new enrollment, customer retention & referrals
- Drives sales in merchandise & vending while maintaining inventory (_ie. sells lots of great stuff to families)_
- Responsible for special events in the facility including birthday parties & rentals (_ie. host fun pool parties)_
- Supports development and execution of onsite marketing and promotional activities.
- Track & report sales performance to ensure the team is engaged to achieve targets

**Pool Program & Member Relations**
- Leads Member Service Representative team to ensure outstanding customer service to families
- Leads Aquatics Team to provide superior swim instruction to swimmers 9 (alongside the Aquatics Manager)
- Coaches team on class scheduling, student progress, customer service, and ongoing training (_ie. make sure the team has everything they need to deliver great lessons)_
- Ensures all corporate policies & procedures are fully executed within the facility _(and always be safe)_

**Education/Experience**:

- 5 to 10 years related experience in management roles with a focus on achieving sales targets
- Experience in leadership roles in aquatics, recreation, retail, or food service preferred
- Post-secondary degree or diploma Preferred. Degree or diploma in business administration, marketing, recreation, or related field preferred.

This is a full-time position. Must be willing to work evenings and weekends in alignment with the schedule to the facility and needs of the business

**Compensation**: Annual Salary Range $55,000 - $60,000, Participates in performance incentive bonus and employee Health Benefits
- High energy, can-do attitude
- Outgoing, personable, and friendly. Comfortable leading teams, motivating & providing feedback
- Ability to sell the brand & experience with confidence and enthusiasm
- Above-average organizational skills, with exceptional attention to detail and accuracy.
- Ability to manage, prioritize and juggle multiple deadlines efficiently and simultaneously.
- Flexible, adaptable, and responsive to changing needs and conditions.
- Ability to work in a fast-paced environment
- Ability to work with little supervision
- Ability to work within a team
- Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location._