Training Specialist

3 days ago

Kitchener, Canada Dabadu Full time

**Job Title**: Product Trainer - Customer Education Specialist

**Location**: Remote (with regular travel to customer locations)

**Company Overview**:
At Dabadu, we create cutting-edge software solutions that empower businesses to achieve their goals. Our flagship product, Dabadu XRM, is an innovative platform used by the automotive industry for sales. We are passionate about helping our customers get the most out of our products, and we believe customer education is key to their success.

**Position Overview**:
We are looking for a dynamic and experienced **Product Trainer** to join our team. This role involves working closely with our customers to ensure they understand and utilize our software to its fullest potential. You’ll travel to customer sites for in-person training sessions, and you’ll also create comprehensive online training materials, including video tutorials, webinars, and written guides.

As the Product Trainer, you will play a critical role in educating customers on new features, best practices, and product updates, enabling them to drive greater value from our solutions.

**Key Responsibilities**:

- Deliver engaging and effective in-person training to customers at their locations, tailored to their specific needs and industry.
- Create high-quality online training materials such as prerecorded video tutorials, webinars, and written guides.
- Develop and continuously improve educational resources, ensuring materials are up-to-date with the latest product features and updates.
- Conduct training workshops and webinars for customers, introducing new features, workflows, and best practices.
- Collaborate with customer success, support, and product teams to ensure training aligns with customer needs and product roadmaps.
- Assess customer training needs and tailor sessions to address their specific goals and challenges.
- Track and analyze customer training engagement to improve the effectiveness of educational content.
- Provide feedback to product teams based on customer insights gained through training sessions.
- Stay current with industry trends and best practices in customer education and software training.

**Qualifications**:

- Proven experience as a software trainer or in a similar customer education role.
- Excellent communication and presentation skills, with the ability to simplify complex concepts for different audiences.
- Ability to create engaging, instructional content (videos, written tutorials, etc.).
- Strong technical aptitude, with the ability to quickly learn and teach new software features.
- Comfortable with frequent travel to customer locations (up to [X]% travel).
- Experience using screen recording and video editing software for producing training content.
- Ability to work independently and manage time effectively, balancing travel, customer sessions, and content creation.
- Previous experience working with SaaS platforms and B2B customers is a plus.
- Familiarity with learning management systems (LMS) is an advantage.

**Why Join Us?**
- Be part of an innovative company shaping the future of Automotive Sales.
- Opportunities for professional growth and development.
- Work with a collaborative and forward-thinking team.

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