Field Service Supervisor, International

**Job Title - Field Service Supervisor**

**Department** - International

**Reports to** - Operations Manager, International

**Location** - US, Canada, or International

**Job Summary**

The Field Service Supervisor is primarily responsible to support and mentor the Operations team by acting as front-line field support. They will be required to plan and execute high profile operations, with a focus on operational excellence and overall job quality. As a supervisor in the operation, they will be required to run all NCS bottom hole assemblies and cased hole completion systems in any area that NCS performs work.

**Key areas of responsibility**
- Responsible for operation and proper configuration of downhole fracturing and completion tools and systems for intended job and well design
- Ensure that operational specifications (limits) of the down hole tools are not exceeded
- Ensure down hole tools and equipment are configured correctly for intended job
- Liaise between pumping/coil services and energy company to ensure job success
- Provides front-line support for customer with a high degree of professionalism
- Communicate and work with customers, rig, coil, frac and other third-party personnel
- Accurately complete job reports, create tool assembly schematics, and field service orders upon completion of job in a timely manner
- Report any non-conformance in a timely manner
- Actively participate in post-job analysis and after-action reviews
- Prepare equipment for each specific job
- All NCS tools and equipment looked after in a professional manner i.e.: tools clean and painted
- Help to promote safe work practices and higher standards of performance
- Support and uphold HS&E policies and procedures of NCS and the customer
- Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise
- Participate in Personal Development for Success (PDS)
- Other duties, relevant to the position, shall be assigned as required

**Knowledge, Skills & Abilities**
- High School Diploma or GED equivalent
- Technical Certificate/Diploma or Degree; preferred
- Minimum of 5 years of direct industry experience
- Industry related experience, coiled tubing, drilling rigs, fracturing, drilling/service, and downhole tool operations
- Valid Driver’s license
- Proficient with Microsoft Office Suites
- Work with other teams, and exhibit effective communication
- Self-motivated with excellent organizational and time management skills
- Excellent judgement, ability to plan, high level of efficiency & work ethic
- Ability to handle multiple priorities simultaneously, manage priorities
- Ability to handle stressful situations
- Ability to perform job responsibilities in all weather conditions
- Ability to perform job in remote locations
- Eligibility to work in US, Canada, and international markets
- Perform physical labor, when necessary, in addition to standing or travelling for long periods of time
- Ability to move or lift 25lbs - 50lbs

**Additional Information**
- Employment Classification: Full-time, Regular
- Work Schedule: Typically 12-hour shifts, on call 24/7
- Special Equipment: Cell Phone & Laptop
- Travel: Domestic and International travel required often
- Eligibility: Field Compensation Rates
- Bonus: Eligible
- Criminal background check required for all positions
- Safety sensitive positions will require additional pre-employment testing

**Core Competencies**
- ** Teamwork/Collaboration** - Able to work cooperatively with other individuals
- ** Service Focus** - Builds & maintains customer satisfaction and provides excellent service to internal & external customers
- ** Decision Making** - Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
- ** Ethics & Integrity** - Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
- ** Problem Solving** - Ability to approach a problem by using a logical, systematic, sequential approach
- ** Continuous Improvement** - Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
- ** Accountability** - Obligation or willingness to be answerable for an outcome