Apprentice/journeyman Broadband Technician

3 days ago

Port Coquitlam, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
A typical day
- Respond and resolve plant and customer issues arising from the installation and operation of Shaw products and services not limited to High-Speed Internet and/or cable services in a Journeyman/Apprentice role.
- Respond to customer reported service problems or referrals from within Shaw involving analogue, digital and fibre delivered services
- Detect, diagnose and correct problems affecting the services provided to our customers in a safe and controlled manner
- Contribute to the growth of all Shaw products and services through promotion and sale of our products
- Work with other staff to ensure the correction of customer problems in an effective and timely manner
- Operate and understand test equipment related to the maintenance of 2-way coaxial and fibre systems including system analyzers, field strength meters and leakage monitors
- Maintain accurate system records and support documentation in relation to all types of work orders
- Ensure the vehicle, test equipment and tools are maintained in excellent condition
- Perform connections and adding services including Internet, Cable Television, Digital Phone, Digital Cable Terminals (DCTs), VCRs and audio equipment
- Promote a positive image of Shaw products and services while providing exceptional customer service
- Various other duties as required

Your skills/experience
- Journeyman accreditation or ability to meet Apprenticeship program requirements including successful completion of Common Core Electronics program.
- Able to work with others in a team environment as well as deal with the public
- Goal oriented and motivated with the ability to work well independently
- Able to perform work safely in all types of conditions including aerial services
- Possess a valid driver’s license and must provide a driver’s abstract annually
- Excellent communication skills both written and verbal
- Ability to work various shifts including weekends and evenings
- A positive, “can-do” attitude and customer focused approach to deal with challenging situations with integrity, empathy and sincerity

Other details
- This position requires the successful completion of a criminal background check

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