Regional Manager

Kettlemans Bagel is a unique, quick-serve restaurant taking Bagels to the next level.

Are you an experienced professional in the Hospitality industry that likes to have fun, work hard and be rewarded for their work? Are you professional and experienced in order to take full leadership and management control of the restaurant?

**Responsibilities**:
You are a genuine and natural leader, who believes in the art of hospitality, building a fun and dynamic work environment and who takes great pride in the offerings at Kettlemans Bagel.
- Understanding, adhering to and executing operational policies + procedures, standards and training programs
- Ensuring a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve
- Maintaining a strong focus on achieving and/or exceeding revenue targets, within acceptable labor and food cost and service standard parameters
- Monitoring and managing service, quality, health + safety and cleanliness
- Assist in training managers and monitor performance
- Provide input to strategic decisions to improve the day-to-day operations for store in the area
- Oversee the daily operations for all the stores in the region
- Lead by example and demonstrate passion for guest experience by supporting floor operations at each venue during times of high volume
- Champion the Kettlemans Big 4 and the brand visions and values and ensures alignment amongst the team in providing our guests with positive shareable experiences
- Develops, fosters and leads positive relationships with customers, partners, suppliers, key stakeholders and employees
- Ensures service is consistently at its very best, staff are assigned to appropriate work specific functions and are held accountable to the expectations
- Oversees and ensures guest satisfaction and operational excellence, handling any concerns in a timely manner
- Conducts regular huddles with Floor Leaders to mentor, support and evaluate performance
- Works with the Culinary team to ensure product consistency
- Works with the team at the store to ensure maintenance and repairs of equipment and services i.e. general upkeep
- Assists / Coach /Rectify the General Managers with daily fundamentals including scheduling, payroll, tip distribution, and operational standards
- Conducts performance management and coaching conversations with the support of People and Culture/Human Resources
- Assist with recruitment, staff planning and conduct training across venues
- Responsible for Health & Safety of all staff and guests and acts as the key contact for Inspections, WSIB procedures, and related audits
- Conducts regularly scheduled meetings to review P&L performance and current operational needs.
- Lead projects and/or tasks as assigned

**Qualifications**:

- Awareness of and interest in current culinary trends in the marketplace
- Operations management experience in a high-volume establishment with significant experience with building great teams
- Experienced trainer and mentor to large staff teams
- Demonstrated patience, tact and diplomacy while leading a diverse team of industry professionals
- Ability to multi-task, remain cool and keep up in a fast-paced environment.
- Excellent interpersonal and communication experience, both verbal & written
- Ability to manage up, down and across in a multi-unit organization
- Excellent organizational skills, with timely delivery of all required administrative work
- Flexible to work evenings and weekends and holidays
- Food Handler Certificate or HACCP Training

**What we offer**:
We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers.

Kettlemans offers a very competitive compensation and benefits package, employee discounts, training + development support and many other unique perks as a part of joining the Kettlemans team.

**Salary**: Highly competitive and based on experience

**Kettlemans** **Bagel is an Equal Employment Opportunity provider and hires qualified people without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, age, record of offences, family status, religion, disability, handicap, gender, sexual orientation, or marital status.**

**Salary**: $65,000.00-$67,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Store discount