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**Responsibilities**:
The Center Associate is responsible to deliver world-class customer service to all retail customers. They receive and process packages for courier shipment, operate copiers, printers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the industry.
- Deliver outstanding customer service to walk-in customers and telephone inquiries.
- Continuously practice good listening skills with customers and leadership.
- Take ownership of the customer's shipping problem and offer viable solutions.
- Act to learn all product and service offerings, alternative solutions, and industry trends.
- Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
- Maintain a clean and safe working environment.
- Welcome and identify customer needs
- Explain products and services to customers
- Printing, designing, Packing and Shipping jobs
- Monitor inventory to ensure product is in stock
- Enter and process customer orders
- Investigate and resolve customer complaints

**Requirement**:

- Proficient in the use of computers and commonly used business software
- Quick and accurate typing and data entry
- Effective verbal and written communications
- Familiar with Customer Services
- Communication skills consist of effective verbal and written communications.
- Ability to effectively multi-task.
- Friendly and outgoing personality.
- Ability to thrive in a fast-paced environment
- Ability to build rapport with customers
- Being certified of a graphic design program would be privileged

**Job Type**: Part-time

Pay: $16.55-$18.00 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Monday to Friday

Shift:

- Afternoon shift
- Day shift

**Experience**:

- sales: 2 years (required)

Work Location: In person