Facilitator (Resources & Information)

**POSITION TYPE**: Full Time, Permanent Position

**DEPARTMENT**: Tropicana Employment Center

**AFFILIATION**: Unionized Position

**LOCATION**:North York, ON

**HOURS**: 9am - 5pm, Mon - Fri; 10:30am to 6:30pm on Tue and Thurs when working on site

**EXTENDED HOURS**: Dependent on needs of the program

**SALARY**: Hourly rate will increase to $27.10 after 12 months, $29.81 after 24 months

**START DATE**: ASAP

**What you will do**:

- Provide new clients with an orientation to the services
- Refer clients to Employment Counsellor on duty when appropriate
- Refer clients to appropriate settlement, training or other programs in the community
- Provide current labour market information in order to assist job seekers with their employment and educational goals
- Update and acquire new resources that are useful for clients
- Organize job search and career planning materials for visibility and easy access
- Provide monitoring and follow-up services for all clients using the services
- Assist walk-in clients with resumes, cover letters, job search activities and other employment needs
- Ensure resource and Information targets are met through Workshop facilitation, job fairs and outreach activities
- Assist with connecting with employers and organizing job fairs for assisted and unassisted clients
- Make recommendations for other workshops based on client and community needs
- Keep informed of organization programs and services
- Support unassisted students with resume proofreading, mock interview and job leads
- Input and update participant information in our Internal database
- Contribute to the overall organization and planning of the resource Center
- Ensure that clients adhere to the resource area sign-in procedures, and monitor the length of time and use of equipment
- Maintain an orderly area and ensure client work stations are clear of paper and clean
- Replace old job postings and notices in the area
- Record statistical information as directed, for example, the number of job leads and the number of clients in the Center

**What you need for this role**:
**_ Education_**
- University Degree, College Diploma or a combination of education and experience in the related field

**_Work Experience_**
- 1+ years of experience working in the employment service sector
- Experience working with newcomers to Canada, and an appreciation of the unique challenges faced by those who speak English as a second language

**_Licenses & Certifications_**
- Negative Vulnerable Sector Screening Check issued within one year of hire date

**_Language & Communication Skills_**
- Ability to communicate effectively in English, both oral and written
- Second language is an asset

**_Transferable Skills_**
- Knowledge and understanding of the challenges faced by the BIPOC communities and able to make culturally sensitive referrals when appropriate
- Knowledge of effective job search techniques and employment programs for youth
- Knowledge and experience using online platforms such as Zoom, Webex and others for online facilitation
- Excellent customer service skills and strong desire to assist clients with their needs
- Strong internet research skills

**What We Offer**:

- Competitive base salary, step Increase for the first 2 years of employment
- Group Benefits Plan with Extended Healthcare and Dental Benefits
- Options for company-matched RRSP programs
- Career growth and development opportunities
- A chance to play an active role in giving back to your community
- Employee Assistance Program

**HOW TO APPLY**
- Tropicana Community Services commits to promoting inclusion, diversity, equity and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. Tropicana Community Services will aim to ensure that our staff reflect the experience, skills and diversity of the communities we serve and create an inclusive, barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process please contact Human resources. All information received in relation to accommodation will be kept confidential._
- It is a condition of employment that new employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. This means that all new employees must have received all doses of a COVID-19 vaccine approved by Health Canada prior to their start date. Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Human Resources department. Such situations will be considered on a case-by-case basis._