Technical Product Consultant

**Our Business**

FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred operational software. Founded in 2016 by respected and renowned entrepreneur Lisa Shields, FISPAN is on a mission to create the best product in the FinTech industry, and fundamentally change the way that companies bank. Being the market leader in ERP-banking, we work with the world’s Tier 1 banks with assets exceeding up to $3T, including J.P. Morgan Chase.

With our rapid growth and global expansion, we are looking for dynamic and passionate individuals to join our team and inclusive culture. FISPAN recognizes that the differences in each of us is what makes FISPAN a different kind of business. Being a Vancouver based start-up, our modern and scenic office is located in downtown’s historic Marine Building. The interview process for this position will be entirely remote, and we are open to remote work options.

We are looking for a versatile technical product consultant to assist in the selling and scaling of our embedded banking SaaS product. The Technical Product Consultant's responsibilities include maintaining extensive knowledge of the products' parts, functions, and processes, assisting to close sales where technical product expertise may be required to fit the clients' needs and streamlining operational processes.

**Main Responsibilities**
- Conducting client discovery calls and product demonstrations with sales representatives.
- Developing relationships and maintaining customer relations.
- Supporting the sales team with all product feature related queries.
- Supporting the production and maintenance of sales collateral such as training videos, interactive demos, and presentations.
- Setting and achieving sales goals and quotas.
- Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
- Identifying areas for improvement and communicating these issues as well as possible solutions to upper management
- Providing technical support to customers before and after-sales.
- Implementing process automations and transformations

**What you Need**
- Background in computer science, marketing, business administration, customer service or related field.
- Experience in technical support and sales.
- Good technical and product knowledge.
- Good communication, interpersonal, customer service, and sales skills.
- Good critical thinking and problem-solving skills.
- Good team working skills.
- Attention to detail.
- Willingness to continue your sales and engineering education.
- Additional language is a bonus: French is preferred but Spanish is also an asset.

**Why Work With Us?**
- Experienced team

Our CEO’s previous venture, Hyperwallet, was purchased by Paypal and ranks as one of the largest Canadian acquisitions All of our Co-Founders are seasoned professionals within their field. Join our team to build your network and engage in mentorship opportunities.
- Start-Up Environment

FISPAN’s start-up nature implies autonomy and leadership over projects. Our employees hold a higher level of responsibility and are presented with various hands-on opportunities from the get-go. We want our team to reach their full potential and career aspirations.
- Rich Culture

We understand that personal growth happens on multiple levels, which is why we encourage a work-life balance to have family time, explore new ideas and develop hobbies. At FISPAN, you can also expect various (virtual) company-wide events and clubs to drive engagement.
- Perks

Our prime downtown Vancouver office is close to a Skytrain, prestige shopping, and coastal views. FISPAN employees have access to our building fitness center and amenities, fully stocked cupboards, weekly team lunches, and daily coffee runs. We also set our employees up for success by providing the most modern MacBook and Apple equipment.
- Compensation & Vacation

FISPAN offers industry-researched and competitive pay, annual compensation reviews, options, incentive plans, and health & wellness benefits. Also, enjoy four weeks accruing vacation per annum. We believe in rewarding our driven and hardworking team.

**Diversity, Equity & Inclusion**

FISPAN’S underrepresented groups stand at over 50% with an equal gender balance in our upper manager team, as well. Notably, this position is within the Product department which has our most underrepresented groups representation at over 50% of the department. We aim to make FISPAN the best place to start, explore, and grow a career for everyone.