Luxury Travel Advisor

2 weeks ago

NiagaraontheLake, Canada Vintage Hotels Full time

Vintage Hotels is currently seeking part time Luxury Travel Advisors to join our growing team

Situated in the heart of Niagara on the Lake, this is a great opportunity to gain valuable experience within our collection of luxury hotels.

**What you'll be doing**:

- Answers the telephone, takes reservations, referring calls to the appropriate person/departments as necessary.
- Responds to Guest concerns and makes reservations for accommodations, spa, dining and theatre tickets.
- Performs accounting duties related to credit card approvals for reservations and daily cash reports as needed.
- Performs sales functions, processes expectancy reports, in-house daily lists, group rooming lists and occupancy reports.
- Process spa bookings and packages as required.
- Process forms and assist in booking purchase gift letters and donations.
- Processes mass mail outs for brochures, promotions, confirmation letters and special occasions for Lais Hotel Properties Limited.
- Respond to Guest complaints, requests and referrals as necessary.
- Reserve services/ amenities in conjunction with other packages being purchased.

**What you'll bring to the team**:

- Grade 12 Education combined with College Tourism or Hospitality courses (an asset)
- Basic computer and keyboarding skills including Microsoft Office.
- Previous up-selling and/or sales experience is considered an asset.
- Reliable transportation.
- Ability to work in office (Please note that this role is 100% office based.)
- Ability to work day and afternoon shifts. (Our offices are open from 8am-9pm Monday-Sunday).
- Weekend and Holiday availability.

**What's in it for you**:

- Career advancement opportunities.
- A tenured team to support your learning and development.
- Company wide discounts on hotel stays, restaurant visits, and spa services.
- Company social events and monthly team building experiences.
- Accommodations can be made throughout the recruitment process upon request._

**Job Type**: Part-time

Pay: $18.65 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Profit sharing
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2025-02-14

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