Member Care Coordinator

2 weeks ago

Vancouver, Canada Innovative Fitness Full time

The world’s largest personal training company is looking for an administrative rockstar to join our incredible team of professional training coaches and health service providers.

**The Opportunity**:
You will be responsible for creating a 5-star customer service experience for our clientele through effective management of their schedules, invoicing, communication of initiatives and operational support.

This posting is for a position at our **TELUS Garden **location.

**The Responsibilities**:

- Directing calls and responding to inquiries for clients and prospects
- Managing all scheduling requests and concerns
- Ensuring invoicing accuracy and timely collections
- Weekly reporting of KPI's to the Studio Manager
- Managing the organization of the training studio’s inventory and amenities
- Assisting with social media and administrative tasks as directed by the Corporate Management team
- Passionate about health and fitness
- Has a positive outlook and a No Excuse attitude
- Has an engaging, outgoing and confident personality
- Strong communication skills (body language, vocal tone, and written and verbal)
- Leads by example, and always acts as a team player
- Strong sense of personal accountability and an openness to full-circle feedback
- Values giving back to the community and helping others
- Demonstrates impeccable time management skills
- Detail-oriented worker who takes pride in accuracy
- Adept at multitasking and has exceptional written communication skills

**The Requirements**:

- Minimum of 2 years customer service related experience;
- Minimum of two-years of general office experience;
- Can effectively work individually and in a team environment;
- Ability to multitask and meet tight deadlines;
- Strong organizational and administrative/clerical skills;
- A familiarity with Google Suite and Excel
- A familiarity with social platforms (Instagram, Facebook, Hootsuite, YouTube etc.);
- Ability to understand and follow directions with mínimal supervision or follow-up.

**The Perks**:

- Flexible hours, extended medical & paramedical benefits, RRSP program and funding for continuing education and events
- Receive support and 360-accountability from an incredible community of health and fitness colleagues, with comprehensive continuing education and mentorship programs
- Participate in amazing events and experiences with your clients and teammates, giving back to our community, including unique travel experiences
- Be immersed in a strong team culture with a community 25 years in the making

**Innovative Fitness is proud to be an equal opportunity employer.**

We celebrate the diversity of experiences and backgrounds that our employees bring to the table, to the benefit of our teams, our clients, and our communities at large.

If you require an accommodation for the interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.**

Location: 760 Seymour Street, Vancouver, British Columbia V6B 5J3

Pay: $42,000.00-$46,000.00 per year

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