Network and Systems Administrator

**Company Profile**: Surex is Canada’s fastest growing online insurance provider. Surex's growth has been awarded by the Fintech Business of the Year Awards, Canadian Business' Growth 500, and the Globe & Mail's Top Growing Companies as a leading Canadian insurtech company in the insurance brokerage space. At Surex, our mission is to give security, transparency, and comfort to Canadians. Since 2012 we have helped 70,000+ Canadians (and counting) across 9 Provinces and Territories live a better life by finding them the right coverage at the right price. Founded in 2012, Surex is Canada’s fastest growing online insurance provider and listed on the Growth 500 list 3 years in a row by Canadian Business. Surex was recently acknowledged for "Top Insurance Workplace" from Insurance Business Canada and 50 Top Workplaces by Silicon Review in 2019 & 2020. And we are just getting started We are a people first company that strives to create the best experience for our employees by creating an inclusive, collaborative, challenging environment to learn and problem solve daily. We are currently looking for a highly motivated and experienced Network and Systems Administrator to join Surex’s IT Operations team in Eastern Canada, reporting to our Cambridge/Burlington, Ontario office. **About the role**: You will work with the IT Admin / DevOps team leaders to design, implement, and support the technology systems that are used by our Insurance Brokers, Management, and internal teams to deliver a quality experience to our customers. Goals Working with the IT Admin / DevOps team leaders to design, implement, and support the technology systems that are used by our Insurance Brokers, Management, and internal teams to deliver a quality experience to our customers. **Responsibilities & Duties**: - Service Desk - Follow established Service Desk procedures for Level 2 and 3 support and update/follow ticket procedures ensuring achievement of established KPI’s and SLA’s - Respond to alerts and resolve issues - Prioritize outstanding issues and manage user expectations - Escalate problem issues accurately, proactively and in a timely manner, making recommendations as necessary while using established guidelines - Manage infrastructure capacity planning and performance monitoring and make recommendations as needed - Debug and resolve advanced hardware and software problems in a timely and efficient manner - Develop and maintain infrastructure operational support documentation - Maintain networks, systems, and devices including firewalls, virtual private networks (VPNs), wide area networks (WANs), local area networks (LANs), virtual local area networks (VLANs), routers, and other physical network-related hardware (internally and for client environments). As **well**: - Manage issues with internet service providers to ensure timely resolution - Manage antivirus control software and security updates - Manage client backup and recovery systems - Manage computer/network facilities including monitoring and response - Design and build a file-share security access models - Identify, recommend, and implement enhancements to processes and procedures - Adhere to standard operational and support procedures - Vulnerability Remediation and Patch Management, that is, perform patch management tasks including but not limited to maintaining current knowledge of available patches, deciding what patches are appropriate for systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures **Qualifications & Skills**: - 3-4 Years of Experience Solid understanding of switching, firewalls, STP, VLANs, VPNs, Trunks, ACLs, multicast routing - Understanding of TCP/IP and the OSI stack and routing protocols (BGP, OSPF, EIGRP) - Strong networking skills including routing, VLANs, switching, firewalls (Cisco, Meraki, and Ubiquiti), point to point technology, wireless, DNS, DHCP, Radius and certificates - Proficient with Terminal Servers and RDP - High level understanding of Network, Computer and End user security - Proficient with VMWare/Hyper C, virtual machine administration and provisioning - Proficient with Microsoft Windows, Mac OS 10.x and Server Operating Systems - Degree in computer science, software engineering or a related field Surex is dedicated to a policy of nondiscrimination on any basis including race, color, creed, religion, national/ethnic origin, sex, age, family status, or sexual orientation. We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our recruitment and selection process, please contact us at 1-855-242-6612. Please note that all applicants must be legally eligible to work in Canada and must be willing to consent to a backgrou