Operations Manager

Opening in Summer 2025, Squamish Canyon is more than a place, it’s an experience through the rainforest with towering canyon walls, designed to inspire guests and ignite adventure. As we prepare to welcome guests to this one-of-a-kind destination, we’re assembling a team of passionate individuals who thrive on creating exceptional moments and lasting memories and we are looking for a visionary **Operations Manager** to help bring it to life.

This role is about shaping the soul of a brand-new destination. You will lead a dedicated team to craft unforgettable guest experiences and ensure every detail meets the highest standards. You will be at the heart of it all, building something that will inspire visitors for years to come.

If you’re a hands-on leader with a passion for excellence and a love for the outdoors, this is your moment. Let’s create something extraordinary together.

**Key Responsibilities**

**Operations Management**

**Own the Guest Experience.** You’re at the heart of delivering a seamless, unforgettable experience every day. From the smallest details to the big picture, you ensure that every guest walks away with a story worth sharing.

**Lead with Purpose.** Build, mentor, and inspire a powerhouse operations team that thrives on excellence, accountability, and teamwork. Your leadership sets the tone for a culture where people take pride in what they do.

**Turn Vision into Reality.** Work closely with senior leadership to bring strategic goals to life, translating big ideas into smooth, efficient, and exceptional daily operations.

**Safety & Standards**

**Set the Standard.** Develop, implement, and uphold clear, effective operating procedures that prioritize safety, consistency, and an exceptional guest experience.

**Be the Guardian of Safety.** Foster a culture where safety isn’t just a rule, it’s a mindset. Empower your team to make smart, safe decisions every day.

**Lead with Confidence.** Ensure every aspect of operations aligns with the highest safety and quality standards, creating an environment where guests and staff feel secure and valued.

**Stay Ahead of the Curve.** Continuously assess and refine safety practices, keeping the site compliant, efficient, and ahead of industry best practices.

**Inspire a Safety-First Mindset.** Champion training and development that instills confidence, responsibility, and a proactive approach to risk management.

**Budget Management**

**Champion financial efficiency** by managing operating and labour budgets with precision, ensuring every dollar is working hard to drive success.

**Bring strategy to life** through thoughtful budgeting, forecasting, and analysis, providing the insights that turn big ideas into real, sustainable growth.

**Balance responsibility,** ensuring resources are allocated wisely while keeping an eye on long-term financial health.

**Turn numbers into narratives,** using data to tell a story that guides decision-making and fuels innovation.

**Lead with confidence and clarity,** making financial management feel less like a chore and more like a powerful tool for progress.

**Project Management**

**Lead the charge** in coordinating with contractors and external partners, ensuring every project milestone is met with precision and excellence. You’ll be the glue that keeps projects on budget, timelines on track, relationships strong, and expectations exceeded.

**Navigate the fine print with confidence.** From leases to permits to regulatory requirements, you’ll ensure that every box is checked, every rule is followed, and every project moves forward seamlessly.

**Turn plans into reality.** With a sharp eye for detail and a strategic mindset, you’ll transform blueprints into breathtaking experiences, making sure every operational deadline is mastered.

**Qualifications**

**5+ years of leadership experience** in tourism or hospitality operations, because you know what it takes to keep things running smoothly.

**A master of organization & project management**, with experience using tools like Smartsheet, Gantt charts, Rise HRIS, and the Microsoft Office Suite.

**Financial savvy. Yo**u understand budgeting, forecasting, and cost control, and you’re always looking for ways to drive efficiency.

**A people first mindset.**You know how to hire, develop, and retain top talent while keeping teams engaged and motivated.

**A flexible approach to scheduling**. Weekends, evenings, and holidays don’t faze you when it comes to making magic happen.

**Cool under pressure. Y**ou thrive in a fast-paced, ever-changing environment, where no two days are the same.

**A deep passion for hospitality and guest experience**. You live for those wow moments that create unforgettable memories.

**Canadian citizenship or permanent residency.**We would love for you to call this place home as much as we do.

**Work Conditions**

**Dynamic Schedule** Your role will keep you engaged with shifts that include evenings, weekends, and holidays. With