Community Manager

2 weeks ago

Bedford, Canada Workspace Bedford Full time

Reception & administrative tasks including greeting members & guests in a polite and respectful manner, answering phones, data entry, scheduling room bookings, handling payments, creating & updating member documentation, liaising with service providers to ensure all hardware & software are working, creation & presentation of sales & analytics reports as requested, engaging in timely written and oral correspondence, following up on enquiries, touring prospective clients, etc.
- Learning all the technological elements of setting up conference & meeting rooms, the Media Room, business center and guiding members through how to use them
- Coordination and set up of planned events and meetings
- Light bookkeeping duties such as invoicing, following up & collecting payments, etc.
- Creating content at least 3 times per week for at least 3 social media platforms
- Superior customer service & problem solving
- Regular cleaning & sanitizing duties
- Answering phones & managing client/member requests, concerns, or emergencies in a timely manner
- In the case of any after hours client bookings, some overtime may be required on an irregular basis
- Other miscellaneous facility duties, as required

**Qualifications**:

- Possess an entrepreneurial flair that will thrive in a proactive, client-focused, performance oriented and positive environment
- Proven success as a top performer with marketing, prospecting and selling skills with appropriate experience
- Ability to communicate effectively both verbally and written
- The leadership skills required to motivate part-time associates while working independently
- Proven customer service, time management, event management and organizational skills with an interest in streamlining the processes of the space
- Quick problem solver and highly self-motivated, able to work on-site alone or with team members

**Salary**: $39,000.00-$40,000.00 per year

**Benefits**:

- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Bedford, NS: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- customer service: 2 years (preferred)
- office management: 1 year (preferred)
- Social media management: 1 year (preferred)

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