Bilingual Sales Support Representative, 12-month

**Our Organization**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

DLL Canada invites you to share in our success by joining our Sales Support Team. We are hiring a **Bilingual Sales Support Representative, 12-month maternity leave contract.**

**Day to day** Day to day**:

- Complete research and customer due diligence required to prepare complete and accurate submission for credit decision
- Collaborate with internal and external stakeholders support the customer journey
- Team responsibility for exercising adherence to, credit authorizations, pricing, and corporate policies to ensure the accurate completion of documentations while meeting customer expected disbursement timing commitments
- Accountable for achieving daily, weekly, and monthly KPI’s and SLA’s
- As part of the Sales Support team, will be called upon from time to complete other support responsibilities
- Contact customers to follow up on deficient transactions
- Develop and maintain a positive consultative relationship with vendors, customers, and co-workers in support of the overall sales effort

**“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”**

**Essentials** Essentials**:

- Bilingual French/English reading, writing and speaking is required
- Post-secondary education required
- Prior Sales Support experience is ideal
- Business administration experience preferred
- Leasing industry experience an asset
- Proficient in MS - Word & Excel and Outlook
- Ability to work flexible hours
- High attention to detail
- Ability to manage multiple tasks and changing priorities
- Self-motivated and independent
- Takes initiative to problem solve and seek assistance when required
- Communicate effectively and professionally with internal and external customers
- Strives to provide an exceptional customer experience
- Ability to work from home remotely/independently and in a virtual team environment

This position allows for remote working from home across all of Canada. Through these unprecedented times, DLL has successfully evolved and adapted to remote work arrangements. We are now excited to offer more flexible opportunities, including full time remote work, that will continue past the COVID-19 pandemic. Whether employees are working in the office, working from home or a combination of both, DLL is proud to uphold the cohesive company culture for all.

**Settling in**
At DLL, we consider our people our biggest asset. That’s why you’ll be treated as a member, not just an employee. Together we create an informal, but professional atmosphere that is hard to find elsewhere. We also encourage members to seek out the best skills across all our offices, because the more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner.

DLL is a global vendor finance company with more than EUR 30 billion in assets. Founded in 1969 and headquartered in Eindhoven, the Netherlands, DLL provides asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Construction, Transportation, Industrial, Office Equipment and Technology industries. DLL partners with equipment manufacturers, dealers, and distributors in more than 30 countries to support their distribution channels and help grow their businesses. DLL combines customer focus with deep industry knowledge to deliver sustainable solutions for the complete asset life cycle, including commercial finance, retail finance and used equipment finance. DLL is a wholly owned subsidiary of Rabobank Group.

**All members enjoy**
- Two working days per year volunteering for a local charity
- Remote working from home opportunities
- Flexible hours
- Career development opportunities: online learning, member development programs, Tuition reimbursement program.
- Outstanding Medical, Dental, Vision with premiums paid by DLL while on contract
- Emp