Inside Sales/customer Service

7 days ago


Richmond, Canada Above All Lighting Canada Inc Full time

We are committed to providing our valued customers excellent service, which require our team members work at an exciting and positive workplace, with strong family culture. We offer a competitive compensation package, opportunity for personal & professional development, and a chance to make a difference. Exceptional training program is an important part of our culture. We provide customer care training, technical training and sales training.

We are currently in search of a customer service, inside sales orientated person, to join our team at Richmond office.

**Job Summary**:
**Job Duties & Responsibilities**
- Responding to inquiries and processing incoming calls and orders
- Providing product information, pricing quotations and follow-up on quotes
- Processing orders through ERP computer system
- Managing logistics & sales delivery
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing and deliveries
- Working closely with local sales agents to ensure customer needs are met
- Contact local sales agents daily, sales negotiations and closing orders

**Skills & Competencies**
- Excellent interpersonal & communication skills, both verbal and written
- Ability to communicate with USA and Canada customers
- Collaborative skills with attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Strong networking skills, outgoing personality
- Self-motivated; able to function effectively both independently and as a member of a team

Pay: $52,000.00-$62,000.00 per year

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off
- Work from home

Schedule:

- 8 hour shift

Application question(s):

- Do you have lighting, building materials or electrical industry experience?
- Do you love to work in new construction/electrical/architecture industry?

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- customer service: 3 years (required)

Work Location: In person



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