Tier 1 / Tier 2 IT Technician

1 week ago

Gibsons, Canada KooL-IP-Solutions Corp. Full time

**Tier 1 / Tier 2 I.T. Technician**:
**Responsibilities**:

- Respond to tickets in accordance with SLA guidelines
- Ensure documentation is accurate and record updates as appropriate
- Record, track, and document the help desk request problem solving process, including actions taken through to the final resolution
- Understand the Microsoft cloud
- Install and configure hardware and software
- Respond in timely manner to requests and issues
- Troubleshoot and repair/replace equipment as needed
- Ability to work in Active Directory
- Test new technology
- Create documentation for staff for training purposes
- Resolve Tier 2 support tickets
- Identify and document new client opportunities

Experience Requirements (must have):

- Experience with Installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
- Installing, configuring, administering and troubleshooting Microsoft Windows Server including Active Directory
- Using Microsoft Office Suite and Office 365
- Remote Control/Assist Software
- Troubleshooting printers, scanner and various other peripherals
- Troubleshooting and supporting mobile devices iPhone, iPad, and Android
- Networking and Firewalls
- High attention to detail, organized and self-motivated

Preferred Knowledge of:

- Microsoft/CompTIA certifications would be an asset
- Experience with Remote Monitoring and Management tools
- Prior experience with a Managed Services Provider (MSP)
- Experience with ticketing systems

Qualifications for this Role:

- 5+ years of IT experience in a technician role
- Excellent client communication skills
- Strong documentation skills
- Demonstrate the ability to work in a high-pressure environment
- Ability to work overtime when needed
- Ability to travel to client sites when required
- Ability to work in a collaborative team environment
- Aptitude to learn new technology and software quickly

Pay: $65,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-02-06

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