Customer Experience Lead
2 weeks ago
Requisition ID: 159771 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. What you’ll be doing Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Representatives, while championing Scotiabank’s core values and culture. Is this role right for you? In this role you will: - Lead and manage your team of Customer Representatives and Senior Customer Representatives - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options What’s in it for you? - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Alberta : Medicine Hat Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Customer Experience
4 weeks ago
Medicine Hat, Canada The Michael's Companies Full timeCustomer Experience page is loaded## Customer Experiencelocations: Medicine Hat-3201 13th Ave SEtime type: Part timeposted on: Posted Todayjob requisition id: R00298481Store - MEDICINE HAT, ABDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
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Customer Experience
4 weeks ago
Medicine Hat, Canada The Michael's Companies Full timeCustomer Experience page is loaded## Customer Experiencelocations: Medicine Hat-3201 13th Ave SEtime type: Part timeposted on: Posted Todayjob requisition id: R00298481Store - MEDICINE HAT, ABDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
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Customer Experience
4 weeks ago
Medicine Hat, Canada Michaels Stores Full timeJoin to apply for the Customer Experience role at Michaels Stores Store: MEDICINE HAT, AB Job Summary Deliver a customer‑centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service....
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Customer Experience
1 week ago
Medicine Hat, Alberta, Canada Michaels Stores Full time $40,000 - $70,000 per yearStore - MEDICINE HAT, ABDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Assist Store Manager in leading and managing adherence to Standard Operating...
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Customer Experience
4 weeks ago
Medicine Hat, Canada Michaels Full timeStore - MEDICINE HAT, AB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...
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Customer Experience Leader
1 week ago
Medicine Hat, Canada Indigo Books & Music Full timeJob DescriptionWHAT YOU’LL DO: The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to...
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Customer Experience Leader
1 week ago
Medicine Hat, Alberta, Canada Indigo Books & Music Full time $60,000 - $90,000 per yearCompany Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little —...
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Customer Experience Leader
1 week ago
Medicine Hat, Alberta, Canada 0a275bd9-0e75-45b2-b489-5643fd3b3446 Full time $45,000 - $65,000 per yearWHO WE AREIndigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our...
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Customer Experience Leader
1 week ago
Medicine Hat, Alberta, Canada Indigo Books & Music Full time $60,000 - $75,000 per yearCompany Description WHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little —...
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Customer Experience Associate
5 days ago
Medicine Hat, Canada Scotiabank Full timeRequisition ID: 194478 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
