Manager, Flight Coordination Centre

**_Who we are: _**
We are aviation professionals obsessed with the provision of exceptional customer service and consumed with the desire to remain Canada’s #1 provider of private jet services. For over 35 years we have honed our skills and continuously evolved and are proud to be Canada’s most trusted and innovative provider of private jet services. We are committed to the delivery of safe, reliable and authentic aviation solutions.

*_
Why Chartright: _*
- The opportunity to make a difference by contributing to the ongoing success of a high growth company in an exciting industry
- We are a high-performance, customer-driven and people-focused culture
- We’re highly committed to ongoing improvement and achieving excellence in processes and ways of working through collaboration, employee engagement and teamwork
- You will learn, grow and develop your skills and career with opportunities to move into new, expanded roles
- Competitive total compensation including 100% company-paid extended health and dental benefits
- RRSP/DPSP matching program, which can serve as an important part of your future and retirement security
- We offer a flexible work approach as possible

*_
The role: _*
As the Manager, of Flight Coordination Centre, you will oversee our flight coordination center hub, leading a large team in a dynamic, exciting environment. Ultimately, your goal is to ensure all flights operate smoothly while fully addressing customer expectations and maintaining strict safety standards. A strong collaborator, you look for ways to make improvements, thrive on addressing new challenges, and get things done, all to deliver exceptional performance.
**What you bring**:

- Post-secondary diploma or degree ideally in business, aviation, or another relevant program
- 5-8 years experience in a flight control/coordination role in a high volume, complex environment; at least
- Minimum 3 years of supervision/management experience leading teams of 10+ will consider an equivalent combination of education and experience
- Solid knowledge of all aspects of a flight coordination function in a high volume, dynamic and complex environment; strong familiarity of compliance requirements as per the Canadian Aviation Regulations (CAR) & Canadian Transportation Regulations (CTR)
- Strong, proven understanding of client account management and flight coordination roles
- A passion for creating exceptional customer experience supported by a solid customer-driven approach and focus on performance excellence
- Strong, demonstrated leadership skills to support, mentor, train, and coach team members while fostering a positive and inclusive work environment - you set clear performance standards and monitor them together
- Solid communication skills including written, verbal, and presentation
- Solid time-management skills with the ability to deliver results under tight deadlines
- Strong initiative, willing to roll-up sleeves alongside your team and go above and beyond as required to deliver customer expectations
- Solid problem-solving and judgment to resolve critical and time-sensitive matters
- A flexible, adaptive approach to operating effectively in a highly complex, deadline-driven, fast-paced, and ever-changing environment
- Proficiency in MS Office and ability to leverage company-specific programs
- We respect and value the diversity of our people and strive to create an environment where employees can be themselves and where our differences are celebrated. We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with applicable employment legislation and the Human Rights Code of Canada._
- In accordance with Transport Canada requirements, Chartright employees are required to be vaccinated for COVID-19 (minimum two doses); exemptions will be made for bona fide religious reasons as well as medical reasons with an acceptable medical note._