Warehouse Manager

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The General Manager is responsible for providing effective leadership and support for all operational areas within the facility. This position is a “hands-on” leadership role for a high velocity fulfillment operation with key departments being: Receiving and put away, inventory management and control, same-day fulfillment of orders and returns management.

**This is 1 of 9 North American facilities in our network. The position will have access to collaboration and support from across the business.**

**Leadership Responsibilities**:

- Manages within the guidelines of company policies and procedures, best practices, and provincial employment standards, maintaining clear and open communication with leadership.
- Establishes performance goals to ensure required levels of productivity, accuracy, quality, cost and organizational objectives are met
- Ensure that regular general meetings, team member events and engagement programs are in place and effectively implemented.
- Builds positive employee relations and leads team member initiatives to create and promote an environment where team members are involved and committed to the success of the business through continuous improvement initiatives.
- Ensures supervisors and staff members are well-trained and motivated to support requirements of customer contracts and the direction of the company.
- Recognizes team member performance by providing regular individual and team feedback utilizing management reporting tools and observations.
- Actively works on succession planning through selection, development and training of operations managers, supervisors, team leaders and support team members.
- Ensures onboarding and training programs are in place to ensure all team members receive the necessary information and training to become quickly effective in their job.
- Actively promotes open communications through individual, shift and team meetings to promote an informed and aligned work force.

**Essential Functions/Responsibilities of the Position**:

- Overall responsibility for operational excellence of all warehouse processes.
- Oversees inventory procedures and systems accuracy to ensure all inventory KPIs are met.
- Ensures facility maintenance contracts are in place and facilities are clean, well maintained and safe.
- Ensures team member compliance with quality assurance standards required to maintain a food-safe warehouse.
- Seeks ways to collaborate with peers to compare best practices.
- Collaborates effectively with cross functional leadership including; IT, Finance, Engineering, Project Management Team and Human Resources.
- Resolves exceptions to operations and maintains contingency plans for operational interruptions such as; systems issues, transport issues, inventory concerns and labour.
- Ensures operations have the required resources and are organized to maximize performance and customer service within preapproved budget.
- Understands and manages impact of actions and interpersonal style when communicating with the customer.
- Understands and has in-depth knowledge of commercial contract and executes operational plan to achieve customer account commercial terms and conditions.
- Provides reporting, analysis and improvement recommendations on achievement of key performance indicators
- Ensures operational budget are controlled and can effectively explain all variances.
- Reviews, approves and exports weekly labour hours for payroll processing.
- Works with their management team to develop and implement business plans to improve financial and service performance year over year.
- Ensures that customer and company KPI reporting is done in a timely and effective manner to accurately and proactively measure the performance requirements for their sites.
- Ensures managers, supervisors and team members comply with all regulations under the Occupational Health and Safety Act in their jurisdiction including; safety, violence and harassment laws.
- Performs other related duties as assigned.

**Qualifications and Skills**:
**EDUCATION**:

- High school diploma or equivalent required; Associate degree preferred.

**EXPERIENCE**:

- Minimum five (5) years warehouse leadership experience, with (2) years managerial experience, preferably at an E-commerce Fulfillment company
- Experience in multi-facility and/or multi-client environment preferred
- Previous experience with Warehouse Management Information System (WMS)

**SKILLS**:

- Operationally strong with sound business judgment obtained through supply chain experience at the managerial level.
- Proven ability to consistently meet or exceed performance metrics (KPIs).
- Takes initiative and can implement continuous improvement initiatives that drive financial and service excellence.
- Able to lead change and motivate team members to adopt new methods and practices required to meet changing business needs.
- Enhanced commercial financial skills for analysis and budgeting.
- Ability to lead a team that s