Client Care Supervisor

**About the Role**:
Reporting to the Assistant Client Services Manager, the Client Care Supervisor (CCS) is responsible for the overall management and functioning of Home Support Services, including but not limited to: monitoring, training and assisting Personal Support Workers (PSWs) in the delivery of Personal Support and Homemaking Services to Clients.

**Who We are Looking For**:

- An RN or RPN with a current College of Nurses Ontario (CNO) registration in good standing OR;
- A Social Worker with a current Ontario College of Social Workers registration in good standing
- Current cardiopulmonary resuscitation certification, a vulnerable sector police check and a Tuberculosis test with negative results
- Recent experience in a community health care setting is preferred
- Case management skills
- Valid driver’s license and reliable transportation
- Daily traveling in assigned area is required

**A Day-to-Day Look at the Role**:

- Supervision and mentoring of home support Health Care Professionals
- Communicates with client, family, case managers and staff regarding scheduling, care plan goals and service delivery, as needed
- Resolves problems and incidents with stakeholders in timely manner
- Prepares interim reports on clients as required
- Ensures that all correspondence is accurate
- Accurately dispatches client information to Service Provider Personnel
- Provides counseling and advocacy to clients and families
- Monitors and evaluates client care by visiting clients on a regular basis
- Provides input for annual performance appraisals
- Complete three (3) month probationary performance appraisals of Personal Support Workers
- Identifies work performance problems and takes corrective action
- Represents RNS Health Care Services (RNS) at community events, meetings and case conferences
- Promotes RNS through the use of promotional materials and by liaising with the public and health care practitioners in a professional manner
- Identifies educational needs of Personal Support Workers and advises Home Support Manager and Training & Development Coordinator of additional training that needs to be added to orientations and/or the education plan
- Collaborates with all members of the multi-disciplinary team to ensure optimum client care
- Recommends expenditure of funds and/or time for Personal Support Workers in order that they may participate in educational opportunities available to them
- Participates in the Quality Improvement Program
- Participates on committees and undertakes projects and assignments as determined by Management
- Maintains Professional Standards as directed by their Professional College, Regulated Health Professions Act, 1994 and applicable legislation
- Participate in clinical on-call rotation as laid out in Policy HR-ER-31 On-Call Policy

**What you will need to Succeed**:
Excellent oral, written, communication and computer skills
- Demonstrated problem solving and decision making skills
- Ability to plan, prioritize and organize
- Flexibility in work assignment
- Strong leadership skills
- Knowledge of Home and Community Care Support Services, formerly LHIN is considered an asset
- Experience in adult education is considered an asset

**Subject to our duty to accommodate under the Human Rights Code, we require all new employees to provide proof of vaccination against Covid-19 prior to commencing employment.**

**About Us**:
**RNS Health Care Services Inc. **is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, hospitals, retirement and nursing home facilities.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$68,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability

COVID-19 considerations:
COVID-19 precautions, operational policies, and clinically-approved practices are in force throughout the workplace, including masking, temporary hybrid, vaccination or testing requirements, daily disinfection of all surfaces, and reduced office capacity.

Willingness to travel:

- 50% (required)

Work Location: One location