Team Leader, Technical Processing

1 week ago

Waterloo, Canada Definity Financial Corporation Full time

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- You’ll develop, coach/mentor and manage the performance of Direct Reports, including achievement of business, functional and individual productivity levels and service level agreements
- You’ll work with team members to deliver differentiated service to our Platform and Key/Strategic Broker Partners
- You’ll continuously focus on supporting our culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages innovation, collaboration and teamwork
- You’ll work with the Farm Technical Specialist to review Quality Reviews in support of the Regional processing teams
- You’ll work with the Farm leadership team and the Manager, RPC & Intake to forecast demand for Regional Processing capacity and manage scheduling for Direct Reports (e.g., vacation scheduling, training scheduling, paid and unpaid personal leave, etc.), with input and guidance from HR
- You’ll create and maintain Standard Operating Procedure documents for new or existing processes.
- You’ll support Onboarding requirements in collaboration with Senior leaders and HR

**What do you bring to the role?**
- University degree or College diploma
- CIP and/or CRM is an asset
- 3-5 years of relevant insurance experience, including 1-3 years of formal / informal supervisory experience managing a team of resources in the Commercial Insurance industry
- Strong customer service, verbal and written communication skills

Excellent decision making and underwriting skills, sound judgement, negotiation and analytical abilities.

Salary range: $66,300 - $122,100

**What’s in it for you?**
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Go ahead and expect a lot — you deserve it.**

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

**Background checks**

This role requires successful clearance of background checks (including criminal checks and leadership references).

LI-Hybrid

IND1

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