Customer Service Representative

2 weeks ago

Hamilton, Canada Thos. R. Birnie & Sons Full time

**_We are Looking to Grow our Team and are Currently Hiring for Future Openings._**

**The Opportunity**

We have a future opening for a part-time
**Customer Service Representative**. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service to our customers. Key job tasks include:

- Receive incoming calls in a professional and courteous manner
- Convert calls into booked service appointments
- Make outbound calls, following up on recent service visits
- Prioritize and coordinate the scheduling of services
- Maintain and update our customer database with accurate information

**Job Type**: Part Time

**Benefits & Perks**:

- Competitive wages.
- Great health benefits because your health is important to us.
- RRSP plan with company match.
- Supportive team environment.
- Culture building events.

**What We Need From You**:

- Minimum two years of customer service experience
- Experience in a call center environment is preferred
- You are a great communicator and are able to connect and build positive relationships with customers and your team.
- You are detail-oriented with the ability to multitask.
- You demonstrate a positive attitude and are willing to learn and grow.
- You are customer service focused.

**About Us**

Equal Opportunity Employer

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