Inside Sales
3 days ago
**DUTIES AND RESPONSIBILITIES**
- Responding to inquiries and processing incoming calls and orders
- Contacting current customers and identifying new products and potential up-selling
- Entering orders into the system
- Sourcing materials for customers when currently not in stock
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Supporting Counter Sales and handling returns as required
- Working closely with others to ensure customer needs are met
- Other duties as required
**SKILLS AND COMPETENCIES**
- Exceptional customer service
- Ability to warm up and develop instant rapport with potential customers
- Ability to develop long-term relationships and generate referrals from your customers
- Excellent interpersonal & communication skills, both verbal and written
- Impeccable organizational skills with attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Strong networking skills, outgoing personality
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment
**EXPERIENCE AND EDUCATION**
- Minimum grade 12 education **required**
- Minimum of two years sales experience (counter sales, inside sales or outside sales) **required**
- Post-Secondary courses in Plumbing **an asset**
- Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
- Knowledge of the plumbing industry or a background in plumbing products **required**
**WHY WORK FOR US**
- Company paid benefits
- Employee and Family Assistance Program (EFAP)
- Profit sharing
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program - Volunteer Day
- Personal Milestone Recognition Program
- Perkopolis Partnership
- Safety shoe reimbursement
- Employee Referral Bonus Program
- Employee discounts on in store purchases
**OUR MISSION**
Supplying the right solutions at the right time with our expert customer care throughout Western Canada.
**OUR VISION**
Be the preferred wholesaler by providing superior customer experiences.
**FIND OUT MORE**
BG01
$50,000 - $60,000 annually
**Education**: Required
- High School Diploma or better in Other
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